Respected Sir/Madam, I am filing this complaint about a road incident that occurred on [XXX] near [XXX] that resulted in a total car loss for me, [XXX] , wife of [XXX] (jointly insured through GEICO Auto Insurance ). I am a responsible driver with no history of at-fault collisions, and I suffered severe mental pressure and miraculously survived a near-death experience due to this incident, which involved no other vehicle (not an actual crash). Two airbags were deployed, and I escaped with small injuries thanks to the grace of almighty god. I am attaching a copy of the police report of the incident. The incident describes that the car skidded from right to left to right on the same lane before toppling over. As far as I could tell the vehicle was trying to correct itself which led to it overcorrecting and causing it to go back and forth before toppling over and landing on the side. It is our opinion that on a day where there was no natural constraint (rain, snow, or wind), a car toppling is a big shock! I firmly believe that negligent driving was not the cause of this incident because there was no turn, no bend, or no car in front or behind to slam the brakes suddenly. This, I believe, is purely the result of a software failure of the Acura car (probably to do with lane departure and automatic braking) that has caused a topple of such a heavy magnitude. I believe that this near-death experience is solely the fault of ‘Acura’, the car company that manufactured the 2022 Acura RDX AWD . I am registering this as a formal complaint today { 4/25/2025 } in Farmington Hills at [XXX] , Zip: [XXX] against Acura. I would like the bureau to obtain compensation of 1 Million US Dollars from Acura for a near-death experience and severe mental strain that [XXX] and I encountered due to this incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11656728 · view all complaints for this vehicle at nhtsa.gov

While driving through an active intersection, the vehicle experienced a sudden and complete loss of electrical power. The engine shut off without warning and all electrical systems immediately went dead. The instrument cluster went dark, the ignition was unresponsive, and the hazard lights did not function. The vehicle lost propulsion while in traffic and could not be restarted. Police were required to block traffic to prevent a collision. Emergency responders attempted to jump start the vehicle, but the jump start had no effect. The vehicle showed no signs of electrical power at all. After approximately 15 minutes, while awaiting a tow truck, electrical power returned spontaneously without any repairs or external intervention, and the vehicle was able to start normally. The battery had been replaced approximately one month prior. No other repairs or modifications have been performed on the vehicle. If the battery were discharged, a jump start should have restored power, but it did not. The total electrical blackout and delayed self‑recovery suggest an intermittent main power connection failure. This incident resulted in complete loss of motive power, steering assist, brake assist, turn signals, and hazard lights while in traffic, creating a serious safety hazard.

Source: NHTSA complaint ODI #11729130 · view all complaints for this vehicle at nhtsa.gov

Automatic braking system came on when the vehicle sensed another vehicle. As the breaking system turned on, the steering wheel locked and did not allow for the driver to steer in order to not avoid a collision. This happened in the streets. It is currently under investigation with insurance. The vehicle had applied the emergency breaks system a few days before, in the highway, while the driver already had the foot on the break and the steering wheel had locked, preventing the driver to change lanes. No collision on this day.

Source: NHTSA complaint ODI #11684165 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Acura RDX. The contact stated while driving approximately 25 MPH, a deer unexpectedly crashed into the middle of the front end of the vehicle. The contact stated that after the impact, the front driver's side knee bolster air bag gradually deployed and exploded, causing a 5-inch opened wound on the contact's right leg. The contact stated that her leg was bleeding significantly. The vehicle was called emergency services. The ambulance lifted the contact out of the vehicle and transported the contact to the hospital, where the contact was informed that she had sustained a traumatic wound to the leg. Antibiotics were applied to the wound. The Doctor attempted to suture the wound but was unable to. The contact was referred to a hospital Wound Center, and the contact has been undergoing weekly treatment. A police report was filed. The police towed the vehicle to a tow lot, where it was later picked up by the insurance company. The vehicle was then towed to the dealer, where an estimate of the damage was being made. The dealer informed the contact that only the knee bolster air bag would be replaced. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 25,000.

Source: NHTSA complaint ODI #11623974 · view all complaints for this vehicle at nhtsa.gov

The panoramic roof frame assembly on my 2022 Acura RDX exhibits the exact condition described in Acura Technical Service Bulletin (TSB) 23-004. The panoramic roof produces loud popping and creaking noises during normal driving over uneven pavement and driveway entrances because the roof frame mounting system loses clamp force, allowing the roof frame to shift. The condition was confirmed by an authorized Acura dealership, which determined that my vehicle matches the condition described in TSB 23-004. The dealer submitted the repair request to an Acura field representative. American Honda acknowledged the condition by approving only partial goodwill assistance, requiring me to pay approximately $800 to repair what Acura has already identified as a manufacturing defect. The defect has therefore been confirmed by both the dealer and the manufacturer, but the manufacturer has refused to fully repair it. My concern is that this is more than a warranty issue. Acura has acknowledged that the panoramic roof frame can shift during normal vehicle operation due to loss of clamp force. I have also become aware of numerous reports of Acura RDX panoramic sunroofs unexpectedly shattering or exploding while driving. While I cannot determine whether these events are directly related, I believe a roof frame that is known to move during normal operation may place additional stress on the panoramic glass and could create a potential safety hazard if glass failure occurs while the vehicle is in motion. There were no warning lights or diagnostic messages before the condition appeared. The popping noise was present immediately after I purchased the vehicle with fewer than 6,000 miles. The condition is reproducible during normal driving and remains present. The vehicle is available for inspection upon request. I respectfully request that NHTSA investigate whether the condition described in Acura TSB 23-004 represents a safety-related defect and whether it may be associated with reports.

Source: NHTSA complaint ODI #11753840 · view all complaints for this vehicle at nhtsa.gov