I am the lessee of a 2025 Audi A6 e-tron, VIN [XXX], leased new from McGrath Audi in XXX. The vehicle has been defective continuously since delivery and is currently inoperable. Current defect. After Audi applied software update campaign KT2, the vehicle will no longer accept a charge from any source. It will not charge on Level 1 at home, will not charge on my Level 2 home charger, and will not charge at Electrify America DC fast chargers. All three worked before the update. Because this is a battery electric vehicle, a vehicle that cannot charge cannot be driven. Audi has not provided a fix, a workaround, or a date by which a fix will exist. The defect was introduced by Audi's own software and is not attributable to my charging equipment, my electrical service, or my usage. Prior defects. The power trunk/liftgate has failed repeatedly with a recurring dash warning light. It has been presented for this same defect on [X] separate occasions and has never been permanently repaired. It failed again after the most recent repair. I reported this in writing to Audi Customer Care on XXX and again on XXX. [Add any other defects and dates.] Days out of service. The vehicle has been out of service for warranty repair for approximately [X] cumulative business days in thirteen months of a lease. A dated log of every visit, with repair order numbers, is attached. Prior attempts to resolve. I escalated in writing to Audi Customer Care on XXX and XXX, requesting either a permanent repair or a replacement vehicle. Multiple tickets were opened with both McGrath Audi and Audi Customer Care. None produced a permanent repair. I most recently escalated on [Since XXX], requesting repurchase and a manufacturer-paid loaner. [State Audi's response, or "Audi did not respond substantively."] Effect on me. This is my only vehicle and I depend on it for work. I have made every lease payment on time INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11764670 · view all complaints for this vehicle at nhtsa.gov

While driving slowly through a shopping mall parking lot with my wife and [XXX] son onboard, the vehicle suddenly malfunctioned. The central locking system cycled repeatedly, and a warning briefly appeared mentioning a steering/light malfunction. Immediately afterward, the emergency release cables for all four doors deployed externally as if the car had been in a crash, even though no collision occurred. At the Audi dealership (Audi Sugar Land, TX), technicians confirmed by diagnostic scan that: The ABS control module stored a fault for “invalid data.” That invalid data was relayed to the airbag module, which falsely triggered a “crash response active” condition. All four door modules stored crash response faults and deployed the emergency release cables. The issue was confirmed, faults were cleared, but no parts were replaced. This false crash response put my family at risk because it activated emergency safety mechanisms without cause. My concern is that if invalid data can trigger a false crash event, it could also trigger other systems, such as airbags, leading to potential injury. The incident occurred with approximately 1,100 miles on the vehicle, one week after purchase, and immediately following the first 100% charge. The dealer documented the event and consulted Audi Technical Assistance, who authorized release of the vehicle after clearing the codes. This is a serious safety defect because critical systems activated without a real crash, creating unnecessary risk for occupants. The vehicle is available for inspection upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11690751 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2025 Audi A6. The contact stated that while parked, the vehicle locked independently, trapping the driver and passengers inside. The failure occurred repeatedly; during the first two occurrences, unknown warning lights illuminated. The vehicle was taken to the dealer, where a locking mechanism failure was diagnosed, and the vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure. The contact stated that the vehicle was waiting to be towed to the dealer due to the same failure. The failure mileage was approximately 7,017.

Source: NHTSA complaint ODI #11749161 · view all complaints for this vehicle at nhtsa.gov