My 2023 Audi A3 with less than 3,000 miles completely stopped in the middle of a highway in Saugerties, New York. 4 hours away from home. I had my dog and my little sister with me and in the freezing pouring rain we had to get out and redirect traffic/ try to find help. I called Roadside assistance. They never came on [XXX] and didn't call back till 10pm to say they couldn't get to us because of the 8 inch snow storm. We had no heat because the car would not turn back on. 5 Ubers/ 3 lyfts and all taxis didn't come. Finally 1 uber came and took us to a nearby camp site where they allowed pitbull dogs. The next day, I had to call over 60 times to get someone to just tow my car to Audi Albany. Audi Albany would not drive me a loaner car because it was an hour away. With a lot of arguing Audi roadside/tow services finally allowed me to drive with the tow truck driver to Audi Albany. They gave me a loaner but said I had to book another hotel night because I was not allowed to drive the loaner back to my home yet. I was stuck in Saugerties NY for 2 nights 3 days. We both got sick from Sunday waiting for roadside assistance for over 5 hours. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11569511 · view all complaints for this vehicle at nhtsa.gov

Dealer is refusing to acknowledge the known BSG defect (TSB 2058831/13) and is instead attempting to charge for secondary electrical failures (ABS/AC) caused by the primary charging system failure. 2023 Audi A3 2.0T, VIN [XXX] . Recurring 48V BSG (Belt Starter Generator) failure causing complete loss of power steering and brake assist. First documented under warranty October 29, 2025 at 45,500 miles at Audi Livermore (RO #XXX) — 48V battery at 0%, fault code P0A7D00. Dealer only recharged battery and erased codes without replacing BSG. Vehicle became completely undriveable March 22, 2026 with cascading electrical failures including CELO state, ABS failure, and complete loss of power steering and brake assist — a dangerous safety condition. Vehicle has been at Audi Livermore since March 26, 2026 — 40 days — unrepaired. Audi is now attempting to charge $3,751.70 for consequential faults caused by the unrepaired BSG. Open Audi Corporate Case #XXX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11735828 · view all complaints for this vehicle at nhtsa.gov

I was driving vehicle and heard a loud sound like an explosion. I looked up and there was a big hole in my sunroof. The sunroof exploded. Yes you can look at it. It proceeded to crack and glass flew everywhere. Danger was that glass flew everywhere, got in my hair and could have been way worse. It is very dangerous and lucky I didn’t wreck. I have no idea was this is not deemed bad enough for recall. Audi has the vehicle and the case has been turned over to their corporate engineering department. They are going to determine if they will fix it which I know from reading this is a recurring issue. There were no warnings. Insurance knows but Audi is responsible.

Source: NHTSA complaint ODI #11719608 · view all complaints for this vehicle at nhtsa.gov

Please see attachment: “Hello, my name is [XXX] . I'm I'm calling about a vehicle. Recall on an Audi 2023. And I'm having trouble with the manufacturer regarding this Notice that they sent us [XXX] . thank you very much bye-bye…” INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11697574 · view all complaints for this vehicle at nhtsa.gov