The vehicle’s engine failed and ignited a fire. There is an active safety recall for the engine connecting rod of this vehicle. NHTSA recall number, 22V753. My husband was assigned a loaner vehicle owned by Audi Ontario with an active manufacture safety recall. The dealership was aware of the recall. The recall was not disclosed and the defective vehicle had not been inspected or repaired by Audio Ontario. My husband and my 3 year son were in the defective vehicle on the freeway when it malfunctioned. The engine burst into flames and began to lose function while driving in the carpool lane. The engine ultimately exploded on the side of the freeway with my husband and child nearly escaping with their lives. This incident resulted in both sustaining injuries and trauma. Audi Ontario’s negligence was reckless, dangerous, and displayed a complete disregard for human life. I believe Audi Ontario’s should be thoroughly investigated due to the threat they pose to public safety and recall laws they ignored. Audi Ontario breached their duty to provide a safe vehicle as a loaner, failed to disclose the defective’s vehicle recall or repair status, continuously loaned out an unrepaired recalled vehicle, committed gross negligence resulting in injures, trauma, and child endangerment. The dealer still has not disclosed recall status or repairs of the defective vehicle. I believe the dealer is trying to cover up their negligence and safety violations. It is unknown if the vehicle has been inspected by the manufacture, police, or insurance representatives. Shortly after entering the carpool lane, my husband noticed the “check engine" light come on and the vehicle began to smoke. The engine burst into flames and began to lose function while attempting to exit the freeway. Once parked on the shoulder of the freeway, the vehicle was immediately turned off. Shortly after the engine exploded.

Source: NHTSA complaint ODI #11505694 · view all complaints for this vehicle at nhtsa.gov

A 2022 Audi Q5 PHEV abruptly stopped and displayed three warning lights on the dashboard (electrical system malfunction, drive system malfunction, and check engine light). Car was unable to move. Had the car abruptly stopped on a highway, a serious accident may have occurred. There were no prior warnings. After restarting the car several times, the malfunction messages disappeared and the check engine light stayed on. The driver drove it less than 5 miles to the dealership after contacting the dealership to provide advance notice of the car’s arrival. On the same day, the dealership said that the check engine light cleared itself and they did not find any codes to diagnose an issue. Without a diagnosis, the dealership cannot state that a similar incident would not occur in the future. After four more days with the car, the dealership maintained that there were no codes to use for a diagnosis (reported only sporadic codes and not hard codes were found) and the car was ready for pickup. The driver will request an inspection by another Audi dealership service center. The driver has also experienced an intermittent hard brake pedal issue with this model. Issue noted at dealership in August, but not replicated and the issue still occurs infrequently.

Source: NHTSA complaint ODI #11493881 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Audi Q5. The contact stated while driving 65 MPH, the brake failure warning light illuminated. Additionally, the doors locked independently, and the windows independently rolled down. The contact attempted to depress the brake pedal; however, the brake pedal was extremely firm. The contact was able to stop the vehicle on the side of the road and turned off the vehicle. The contact waited for the vehicle to cool down before restarting the vehicle. The vehicle was taken to the dealer to be diagnosed; however, the dealer found no failure with the vehicle. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 5,000.

Source: NHTSA complaint ODI #11510008 · view all complaints for this vehicle at nhtsa.gov

The Audi Lane assist persistently malfunctions and and cause the vehicle to pull towards the lane lines - and even outside of the lane lines - rather than keeping the vehicle within the lane lines as the system is intended to do. The Lane Assist malfunctions could cause an unintended collision with other vehicles, pedestrians, or other objects. On a winding mountain road, the Lane Assist malfunctions could pull the vehicle over the edge of a steep cliff, which could have catastrophic consequences. It has been at the dealership multiple times, yet the dealer has been unable to repair the defect. The dealer acknowledges that the Lane Assist system does not function properly in at least one other Audi vehicle.

Source: NHTSA complaint ODI #11506966 · view all complaints for this vehicle at nhtsa.gov

Factory installed hitch receiver became very loose after only one use. A trailer weighing less than 3500 pounds was towed less than 200 miles. When I removed the hitch from the receiver, I notice the receiver was very loose. I could move it very easily with one hand. This seems to me to be a very serious safety issue. On a longer trip the receiver could have completely detached from the vehicle causing a serious accident. The vehicle is only about three months old and has been used to tow only once.

Source: NHTSA complaint ODI #11478614 · view all complaints for this vehicle at nhtsa.gov

SEE ATTACHED..................... The attached tell the whole story. When I looked at this car last June, it was the color we wasted. We have looked at so many Audi's, at other dealers, before this, and because of the pandemic they were very short on stock.. My last three SUV's always had all the safety equipment. The issue here is they didn't tell show us the window sticker and it was not a round.us about the missing safety equipment, We have had this vehicle about 6 months and it is VERY UNSAFE to drive. we have had several close calls, due to the missing safety equipment. I tried to get to get Audi America and the dealer to add the missing safety equipment. Including . It is standard on all Premium Plus modeds Side assist (blind spot) Rear cross traffic Adaptive cruise control It's also missing the.....Phone box, Toll module, and Power steering column. I found out later after they emailed the widow sticker that they took off about $1500 from the price of the car. I would be happy today if the added the missing modules, and safety equipment. I would be happy to give them back the amount they they deducted. At my age of 82, I need this equipment, that my other SUV had. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Source: NHTSA complaint ODI #11508204 · view all complaints for this vehicle at nhtsa.gov