I am requesting an executive review of my ongoing case regarding my 2026 BMW X2. Since purchasing the vehicle approximately seven months ago, I have experienced several recurring issues that remain unresolved despite numerous visits to the dealership and multiple communications with BMW Customer Relations. The primary concerns include: • A loud and persistent noise coming from the rear driver's side of the vehicle. • A recurring check engine light. • A reverse warning notification appearing on the vehicle's screen while I am driving forward. The vehicle has been returned to the dealership on multiple occasions for diagnosis and repair. I have also provided videos documenting these issues. Although dealership personnel have acknowledged that they can hear the noise in the videos and have indicated they may know what is causing it, I have repeatedly been informed that the issue cannot be duplicated while the vehicle is in their possession. As a result, the defects remain unresolved, and I continue to experience the same concerns. My greatest concern is the safety-related nature of these issues, particularly the reverse warning appearing while the vehicle is being driven. In addition, the ongoing check engine light and rear-end noise have significantly impacted my confidence in the reliability and safety of this vehicle. I have made every reasonable effort to work cooperatively with both the dealership and BMW to resolve these concerns. However, after multiple repair attempts and continued documentation of the issues, I am seeking executive assistance in obtaining a meaningful resolution. I respectfully request: 1. A comprehensive review of my case and repair history. 2. An independent evaluation of the vehicle's ongoing defects. 3. A written explanation of the findings regarding these recurring issues. 4. Information regarding any available options for further resolution, including repurchase, replacement, or other remedies if appropriate. I am prepared to provide all

Source: NHTSA complaint ODI #11745668 · view all complaints for this vehicle at nhtsa.gov

Vehicle History Report 07/07/2026 05:37 PM 2026 BMW X2 M35I (A7) 4DR SUV Repair Order: 755783 Mileage: 2212 Total: 0.00 Open Date: 05/29/2026 Closed Date: 05/30/2026 Service: CSDR Customer states just test drove shop foreman stated steering wheel off centered and recommending alignment again. Complaint: Customer states just test drove with shop foreman and shop foreman stated steering wheel off centered and recommending alignment again. Cause: Correction: PERFORMED 4 WHEEL ALIGNMENT. FOUND ALIGNMENT MEASUREMENT TO BE WITHIN MANUFACTURE SPECIFICATION, AND EVEN SIDE TO SIDE. PERFORMED ADJUSTMENT AT THE FRONT AXLE TO CORRECT STEERING WHEEL OFF CENTER. PERFORMED TEST DRIVE, VEHICLE IS DRIVING STRAIGHT AND TRUE AT THIS TIME, ALL OK. 5 times in the shop for this. Customer states idrive screen and cluster blacks out from time to time and stays off for awhile before coming back on Correction: 2095 Connected battery charger and ICOM to vehicle. Ran vehicle test vehicle needs to be programmed to latest I-Level. Performed programming of vehicle. Service: 3200601 ADJUSTING TOE-IN ON FRONT AXLE Service: 3200621 ADJUSTING REAR AXLE AND RENEWING WITH ECCENTRIC SCREWS Service: 3200155 KINEMATICS DIAGNOSIS SYSTEM WHEEL ALIGNMENT WITH RIDE HEIGHT MEASUREMENT WITHOUT LOADING THE VEHICLE PERFORMED ROAD TEST. VERIFIED STEERING WHEEL OFF CENTER TO THE LEFT. NO SIGNS OF OUTSIDE INFLUENCE. PERFORMED 4 WHEEL ALIGNMENT. FOUND LEFT REAR TOE AND CAMBER OUT OF SPECIFICATION. AND BOTH FRONT TOE OUT OF SPECIFICATION. PERFORMED ADJUSTMENT OF THE REAR AXLE, OK. REPLACED THE REAR CABER ECCENTRIC BOLTS/NUTS. PERFORMED ADJUSTMENT FOR FRONT AXLE (TOE). PERFORMED 2ND ROAD TEST TO VERIFY REPAIRS. THE STEERING WHEEL IS CENTERED AND THE VEHICLE IS DRIVING STRAIGHT AND TRUE. Complaint: DURING ROAD TEST AFTER ALIGNMENT CHECK ENGINE LIGHT IS ON. REPLACE THE SUCTION JET PUMP VENT LINE. 2 weeks in the shop. total 25 days in the shop. problems started after 300 miles. bmw refuse to take this car bac

Source: NHTSA complaint ODI #11756822 · view all complaints for this vehicle at nhtsa.gov

Enterprise rental regional manager Amber Backman is allowing staff to release vehicles after having criminal damage to them and even on the release paperwork she allows techs to send it clearly states Windshield star and all her workers think that it is ok and "normal" to do these things. I repeatedly attempted to redirect staff and they are selling DW/CDW as insurance and making customer provide them PII over the phone or else they have to bring it in for them to inspect. Even after speaking to David Neighbors who is allegedly the Risk or compliance supervisor and he finally took the Avondale IR number he did not addess the lack of knowledge and compliance of staff and how the manager Amber Backman repeatedly said to me " per industry standards, I don't need to take report" of the damage to the windshield obstructing the view of drivers on their rentals.

Source: NHTSA complaint ODI #11736682 · view all complaints for this vehicle at nhtsa.gov