The contact owns a 2023 BMW X3. The contact stated while driving at an undisclosed speed, the vehicle independently accelerated. The contact depressed the brake pedal however, the vehicle independently accelerated. The contact also stated that the failure had previously occurred several times. The vehicle was scheduled for an upcoming service appointment. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to schedule an appointment with the dealer. The failure mileage was approximately 20.

Source: NHTSA complaint ODI #11571407 · view all complaints for this vehicle at nhtsa.gov

On 8/11/2026 at 26,039 miles, BMW of Mt. Kisco (NY) replaced the engine starter under safety recall B121026 (RO #123380). On 8/29/2026, 331 miles later, the vehicle failed completely. It would not start, displayed an "engine starter faulty" message, and could not be shifted out of park into neutral. The vehicle was completely immobile and had to be towed to the dealer. The dealer's repair order states the technician connected a battery charger, found BDC (body domain controller) faults for the starter motor, and performed a battery reset and BDC reset, after which the vehicle started. No root cause was identified and no parts were replaced. The battery was subsequently load tested and found normal, ruling out low voltage as the cause. My concern is that the vehicle suffered a complete loss of module communication in the same system addressed by the recall remedy, only 331 miles after that remedy was performed, and was returned to me with the fault cleared but undiagnosed. Because the vehicle could not be shifted into neutral, it could not be pushed or rolled clear. Had this occurred in moving traffic or at a rail crossing rather than at rest, it would have created a serious hazard. The failure is unexplained and therefore may recur.

Source: NHTSA complaint ODI #11764659 · view all complaints for this vehicle at nhtsa.gov

On the evening of Wednesday March 6th 2025, as I turned into the street where I live, my car became difficult to steer. It felt like I had developed a front flat tire on one side, but there was no indication of low tire pressure on the dash. I was moving around 5 miles an hour and with some difficulty, could navigate the car to the curb on my street and park it in front of my home. I could not attend to the car on Thursday or Friday since I was busy at work. On Friday night I contacted BMW towing and arranged the car to be towed on Saturday to the dealer from whom I had purchased the car. The dealer confirmed that the car was not steerable. They put up the car on the rack and sent me a video. They noted that the left tie-rod steering linkage was broken. They noticed scratches on the under side of the car, and "Curb rash" on the wheels suggestive of possible brushing of the front wheels to the curb which may have caused the steering problem. They indicated that because it was caused by accidental damage, it was not covered under warranty. I cannot recall any accidents, big or small , while driving this vehicle. I have brushed along curbs occasionally, but none that should break a steering linkage. The scary part of this whole thing was how I could not steer the car, fortunately it happened at low speeds. It could have been worse if the disruption had occurred at freeway speeds. If a car can become non-steerable by just hitting the curb, because the steering linkage broke, that is not acceptable level of quality from a safety standpoint. I would expect better performance from a BMW. I can understand the car getting out of alignment, but to lose the ability to steer is just not acceptable. I have attached pictures of the broken linkage from the video that was sent by the dealer. I have attached the pictures from the

Source: NHTSA complaint ODI #11647640 · view all complaints for this vehicle at nhtsa.gov

The driver-side front door sometimes gets stuck and cannot be opened from the outside. Additionally, the left rear door cannot be opened from the inside. This issue has been occurring since [provide the earliest date you remember, e.g., “mid-2023”] and happens intermittently. It poses a serious safety risk in case of an emergency, as passengers may be unable to exit the vehicle quickly. The problem has not been confirmed or repaired by a dealer yet. There were no warning lights or error messages related to this issue. Additionally, the air conditioning system is not functioning properly, and there is no cold air even when the A/C is turned on. This issue started around [2024], and no warning lights were displayed.”

Source: NHTSA complaint ODI #11645133 · view all complaints for this vehicle at nhtsa.gov

I am submitting this complaint regarding an unresolved safety recall on my vehicle. The recall has been outstanding for approximately three months. and I have been informed that there is still no remedy available. I understand that some recalls may require time for manufacture to develop and distriubute a repair, however , this is a safety related recall and leaving consumers with a known safety defect for months without an available remedy creates a serious concern. I have tried to raise a concern about not feeling safe driving the car , however they seem to not care about the concept. What concerns me the most is that I am being asked to continue living with a vehicle that has already been determined to have a safety related defect while there is no clear timeline for when the repair will become available. I am requesting that NHTSA review this recall and the manufactures handling of the delayed remedy, including weather adequate interim safety measures and communication are being provided to affected vehicles owners because I am not getting anywhere with BMW regarding my safety. I would like clarification regarding: 1-Why the remedy had remained unavailable for approximately three months 2-what steps are being taken to ensure that affected owners are not left exposed to a known safety defect indefinitely. I believe consumers should not have ti wait to an Idefinite amount of time for a repair after a manufacture has determined that a safety defect exists. I respectfully request that NHTSA review my complaint and determine weather further action or oversight is warranted. Thank you

Source: NHTSA complaint ODI #11764868 · view all complaints for this vehicle at nhtsa.gov