Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
23
Most reports here involve premature wear.
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Low oil sensor continues to light up and says i am low on oil. Found out that my oil pump was the main cause of the issue. At this time I have to have the oil pump replaced. It was also determined there have been numerous reports regarding oil pump failure in the 2020 BMW x7 due to an internal plastic part.
Source: NHTSA complaint ODI #11745685 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
14
Most reports here involve sudden stalling. Of these, 1 mention a crash.
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We came from [XXX] to [XXX] at night. It was rainy in [XXX]. We parked the vehicle in the front of the garage door of the house and went to sleep. Around 8:00-9:00AM two police cars from [XXX] PD came to our house. The officer said that the vehicle calls to BMW or 911 as an emergency and they forwarder that call to FPD. The officers checked the vehicle and they figured that the vehicle did the emergency call when was parked. Now, the emergency call system is not working, because of the bad factory sealant in the top of the roof and the water leaks exactly to the Telecomunication module (TCM). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11749192 · view all complaints for this vehicle at nhtsa.gov
Brakes
2
Most reports here involve unintended acceleration. Of these, 1 mention a crash.
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WHILE DRIVING ON THE FREEWAY AT 70MPH, MY STEERING AND BRAKE SYSTEM BECOME LESS RESPONSIVE. COULD NOT BRAKE FULLY. ELECTRONIC CONSOLE GAVE A NUMEROUS WARNING ALERTS, INCLUDING: CROSS TRAFFIC WARNING, FOUR WHEEL DRIVE SYSTEM TEMPORARILY NOT AVAILABLE, RESTRAINT SYSTEM MALFUNCTION, AND POSSIBLE CHASSIS MALFUNCTION. I WAS TO PULL OVER TO THE SIDE OF AN OFFRAMP, AND NEEDED ABOUT 100-200 FEET FOR THE CAR TO COME TO A COMPLETE STOP, DESPITE PUMPING THE BRAKES.
Source: NHTSA complaint ODI #11406356 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
5
Most reports here involve loss of steering.
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The front thrust arm bushing was previously replaced on December 19, 2023, at 34,750 miles (after three years of ownership). It has now failed again at 57,203 miles, lasting only about 22,500 miles. This repeat failure within a relatively short timeframe and mileage interval suggests an underlying issue or defective part. The dealer wants me to replace both Front Thrust Arm bushings again.
Source: NHTSA complaint ODI #11744300 · view all complaints for this vehicle at nhtsa.gov
Structure & body
2
Most reports here involve software faults.
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While driving the sunshade for the moonroof opens by itself. I try to close it but it takes about a minute before the button to work and then it does it again. Around 3 times in a row. I did not take it to dealer yet since it is out of warranty. It is very distracting while driving and this happens
Source: NHTSA complaint ODI #11585026 · view all complaints for this vehicle at nhtsa.gov
Other systems
6
Most reports here involve software faults. Of these, 3 mention an injury.
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• Third-row seat in my 2020 BMW X7 failed during normal operation and trapped my [XXX] daughter between the seatbacks. • She sustained injuries to her legs (documented in photos). I injured my arm while trying to free her. • Approximately 10 people witnessed the incident. • Seat would not move or release electronically or manually—no functional emergency release. • Multiple BMW system warnings occurred before the incident, including: – “Third row seat risk of injury” – “Right/left rear seat unlocked” – “Right/left rear seat back unlocked” • BMW’s inspection found the passenger-side third-row seat motor housing broken. • There was no misuse and the failure occurred during normal operation • BMW refuses to repair the defect under warranty and attempted to return the vehicle unrepaired. • BMW suggested an “outside influence,” but evidence does not support this. • This defect creates a serious entrapment and injury hazard with no reliable manual release. • Requesting NHTSA investigation into BMW X7 third-row seat motors, locking mechanisms, and lack of emergency release due to risk of occupant injury or inability to evacuate a trapped passenger. There is an open and unresolved case with the manufacturer. Please help us and others that may be in danger. We still don’t have our vehicle back after 6 weeks and they state they will not fix it and return it to us broken, unsafe, and not usable. Here is the contact at BMW Gabrielle Dorcean Executive Customer Care, Customer Relations and Services BMW of North America, LLC Phone: [XXX] [XXX] Email: [email protected] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11703716 · view all complaints for this vehicle at nhtsa.gov