The entire car shut down while on the highway with no prior notifications on/from the system. The entire safety of myself and family was put at risk because there where several cars behind us on the highway that could have hit us. I am not sure the dealer has been able to reproduce the issue - Unknown. There was no warning lamps, messages or symptoms of the problem prior to the failure or the car shutting off on the highway.

Source: NHTSA complaint ODI #11756734 · view all complaints for this vehicle at nhtsa.gov

Both factory key fobs simultaneously ceased being recognized for vehicle starting. The vehicle instructed me to hold the key against the emergency key-recognition point on the steering column, but that backup procedure also failed and the vehicle could not be started. A BMW Digital Key Card, which is not something drivers are expected to carry with them at all times and was kept in a drawer at my home, happened to start the vehicle. The BMW dealer subsequently diagnosed/repaired the condition under SIB 61 07 22 and Defect Code 6138270200, which BMW defines as a Body Domain Controller software error/internal equipment fault. BMW also has SIB 66 24 19 for the G07 X7 specifically describing an inability to start the engine, failure of the steering-column emergency key recognition method, Digital Key continuing to function, and a BDC software error as the cause. My concern is that this defect can unexpectedly immobilize a vehicle while simultaneously defeating the normal emergency-start procedure.

Source: NHTSA complaint ODI #11763951 · view all complaints for this vehicle at nhtsa.gov

When starting the vehicle and shifting into drive, "hard" brakes are felt. Brake pedal is "stuck" in a high position and cannot be compressed. The vehicle is extremely unstable - the car lurches forward when brakes are slightly released. Excessive brake pressure is required to prevent the vehicle from moving inadvertently. This persists for 10-60 seconds, then the brakes relax into the normal position and no other issues are experienced. Confirmed NO lights on dash or warnings sounded. This has been experienced 4 times in 6 months. Issue has been reported to dealership. After second occurrence, dealership took vehicle for diagnostics and updated software. After third occurrence, dealership took vehicle and replaced ABS module, with software update. Feedback from BMW is that they think a diagnostic is running at startup and when the vehicle is shifted into drive it is not finished with the cycle. Most recent visit to dealership was late November 2022. Issue occurred again on 12/8 in the afternoon. Vehicle was parked in carpool line at school. When line began moving, vehicle was started and shifted into gear. Hard brake immediately felt (this is after repairs from BMW). This recurrence prompted this submission.

Source: NHTSA complaint ODI #11496690 · view all complaints for this vehicle at nhtsa.gov

While merging onto the highway the car violently jerked itself into the left lane without warning, nearly causing me to collide with another car. Error messages about "driver assistance" appeared. All screens then went black and the car rebooted. It pulled away from the direction I was driving several more times on my way home, but less severely. 3 weeks earlier multiple systems failed and power steering went out. That time the car was pulling me in the opposite direction I was steering. Was told it was a software issue that was fixed. Then this happened 3 weeks later.

Source: NHTSA complaint ODI #11541234 · view all complaints for this vehicle at nhtsa.gov

When moisture gets into the cupholders of a BMW 2021 X7, it leaks into the electrical system for the airbag sensors and seatbelt sensors. This makes them USELESS in an accident. BMW currently has a lawsuit pending against this VERY ISSUE. A small amount of soda spilled in the cupholders by my daughter. It was quickly cleaned and dried- but this caused a leak and lead to the restraint system failure- which renders my airbags in the driver and passenger seats useless- along with the seatbelts. They will NOT work in the event of an accident. This was confirmed by Rick Hendrick BMW Charleston in Charleston, SC. BMW should recall the ACSM and make the area waterproof.

Source: NHTSA complaint ODI #11465047 · view all complaints for this vehicle at nhtsa.gov

During highway speeds of every drive, the hood shakes/wobbles excessively, causing significant distraction to driver due to reflection of sunlight into driver’s eyes. This wobbling occurs in nearly the full width of the hood, between 3 and 18 inches from the windshield. Note: because video uploads are not permitted here, no attachment is provided, but can be given upon request.

Source: NHTSA complaint ODI #11576768 · view all complaints for this vehicle at nhtsa.gov

ERROR MESSAGE ON SCREEN STATING RIGHT 3RD ROW SEAT NOT LATCHED. THE SEAT WORKS PROPERLY BUT IT POPS UP EVERY TIME YOU START THE CAR. THE DEALER SAID THIS IS NOT COVERED UNDER THE APPARENT RECALL FOR OTHER LIKE VEHICLES. SEE (NHTSA Recall 22V670000) for 2019–2022 models). THIS IS REALLY SAD.

Source: NHTSA complaint ODI #11756182 · view all complaints for this vehicle at nhtsa.gov