On November 26, 2025, my 2025 BMW XM experienced complete drivetrain failure while my wife and two children were in a Kansas City parking lot. The vehicle displayed "drivetrain malfunction," would not engage any gear, and was completely inoperable. They were stranded in an unsafe area for 40 minutes awaiting a flatbed tow truck—the only option for this 6,100 lb hybrid. At Baron BMW (Invoice #696591), diagnostics found fault codes 032B51, BA092C, BA09B8, BA0A45, BA0023—all related to the Electric Motor Electronics (EME) module. BMW's test plans indicated EME replacement was needed. However, BMW engineering (TSARA Case #4548336) instructed the dealer to simply CLEAR THE CODES and release the vehicle if faults didn't return after two drive cycles. NO PARTS REPLACED. NO SOFTWARE UPDATED. NO ROOT CAUSE IDENTIFIED. BMW erased the diagnostic evidence without fixing anything. Their own system flagged a critical component for replacement, yet the "fix" was deleting the fault codes. SAFETY CONCERNS: 1) Complete propulsion loss strands occupants in dangerous locations 2) 6,100 lb vehicle losing power in traffic creates collision risk 3) Cannot be conventionally towed, limiting recovery options (i.e. parking garages, parallel parked on a hill, etc..) 4) No root cause fix means repeat failures likely This defect poses unreasonable risk. BMW's failure to correct the underlying issue despite flagging a critical component suggests a systemic software problem in the XM hybrid drivetrain. Request NHTSA investigate this defect pattern.

Source: NHTSA complaint ODI #11703059 · view all complaints for this vehicle at nhtsa.gov

Vehicle: 2025 BMW XM Red Label Mileage: Approx. 2,000 miles VIN: [XXX] Dealer: Fields BMW of Winter Park (Winter Park, FL) I am filing a formal complaint regarding what I believe to be a critical design flaw and safety issue in my 2025 BMW XM, The vehicle was purchased brand new and has been driven minimally (approx. 2,000 miles), and never involved in any collisions or damage. I recently brought the vehicle in to the dealership for a hybrid battery charging issue, and was shocked to be told that the front collision sensor and its mounting bracket were broken due to an “impact.” These components are located in front of the car in the Very bottom of the Grill, Despite the claim of impact damage, the dealership confirmed there is no visible damage to the grill, bumper, or hood. There are also no reports or indications that the vehicle ever struck anything. I am confident that no such event ever occurred. This raises serious concerns about the placement and protection of safety-critical components. If a front sensor—central to crash avoidance or driver assistance features—can be compromised without any external damage to the vehicle, this presents a significant engineering flaw. It could lead to unexpected failure of essential safety systems. I was quoted $2,800 for this repair, which BMW USA has declined to cover. This appears to be a case of poor sensor design and vulnerability, not user-caused damage. I am requesting that NHTSA investigate this issue to determine if this flaw could affect other 2025 BMW XM models or similar vehicles. These sensors must be adequately protected to ensure driver and passenger safety. Thanks for your Attention [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11679259 · view all complaints for this vehicle at nhtsa.gov