October, 9, 2024 BMW USA Customer Relations, Recall Services Ms. Ikevia, Thank you following up. My 2021 claim regarding the 2011 BMW Z4 Vanos Bolts recall has been pending since April, 2021. My Z4 almost destroyed itself, after having been left off your recall list. December, 2023 BMW USA provided me written notice my VIN had been added to the recall list so I will be reimbursed for the costly repair. I hope you will help your colleagues who are stonewalling to appreciate my patience as well as my willingness to fight for reimbursement for as long as it takes You do have all my information in your Vanos Bolts Recall file, including detailed photos from my Syncro Car Care professionals who did the repair when you declined to help me. My VIN which is: [XXX] - 2011 Z4 3.0 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11618865 · view all complaints for this vehicle at nhtsa.gov

MY BMW Z4 2011 STALLED FOR THE THIRD TIME. THIS HAPPENED IN A PARKING LOT AS MY CAR WAS SLOWING DOWN. THE ENGINE SHUT DOWN COMPLETELY AND I HAD NO POWER STEERING. I TOOK MY VEHICLE INTO THE DEALERSHIP THE NEXT DAY FOR SERVICE AND CONTACTED BMW USA. I PURCHASED AND INSTALLED A DASH CAMERA AND CAPTURED THE STALLING ON THE THIRD INCIDENT AND PROVIDED THEM THE FOOTAGE. BMW USA DID A VISUAL INSPECTION AND CLAIMED THAT MY AFTER-MARKET LED LIGHT BULB IN MY DAYTIME RUNNING LIGHTS WAS THE CAUSE OF MY STALLING WITHOUT PROVIDING ANY DOCUMENTATION OR TESTING. BASED ON THEIR CONCLUSIONS, THEY VOIDED MY ELECTRICAL AND POWERTRAIN WARRANTY AND DENIED ANY REPAIRS TO BE MADE BY ANY BMW DEALERSHIP PER BMW USA. THERE IS A DEFINITE ISSUE WITH THIS VEHICLE STALLING THAT BMW CANNOT RESOLVE AND THEY HAVE RESORTED TO BLAMING THE CONSUMER WITHOUT PROPER TESTING OR DOCUMENTATION. *TR

Source: NHTSA complaint ODI #10565543 · view all complaints for this vehicle at nhtsa.gov

THE PARKING BRAKE FAILED WITH AN AMBER INDICATOR SHOWING ON THE DASHBOARD WHEN STARTING THE CAR. HAD TO PUT THE CAR IN GEAR (6SP) AND THEN GET OUT AND CHOCK THE WHEELS IN ORDER TO KEEP THE VEHICLE FROM ROLLING DOWN HILL. INDEPENDANT REPAIR STATION INFORMED ME THERE WAS AN ERROR CODE - 6017 WHEEL SPEED SENSOR DFA_EMF IN THE PARKING BRAKE MODULE. THIS ERROR IS IN FACT A BUG IN THE SOFTWARE AND REQUIRED A NEW VERION OF CODE TO BE LOADED AT THE BMW DEALER FOR A COST OF $430. BMW HAS BEEN AWARE OF THIS PROBLEM SINCE AT LEAST 2013 AND HAS NOT ISSUED A NOTICE OR RECALL. THIS ISSUE AFFECTING HUNDREDS OF BMWS NEEDS TO BE INVESIGATED DUE TO THE OBVIOUS SAFTEY CONCERNS.

Source: NHTSA complaint ODI #11187193 · view all complaints for this vehicle at nhtsa.gov

ON 3 APRIL 2026 I WAS DRIVING MY 2011 BMW Z4 SDRIVE 30I E89 N52K (MANUAL TRANSMISSION) THAT HAS 31,000 MILES ON IT, SUDDENLY A STEERING ASSISTANCE MALFUNCTION TROUBLE LIGHT APPEARED AND I LOST ALL ELECTRONIC POWER STEERING. THIS SUDDEN LOSS OF STEERING CONTROL ALMOST CAUSED AN ACCIDENT!! THEN SHORTLY THEREAFTER THE ELECTRONIC POWER STEERING CONTROL RETURNED. ON APRIL 4 I LOST THE STEERING CONTROL AGAIN AND TOOK IT TO A BMW REPAIR SHOP. THEY CONFIRMED THAT THE PROBLEM WAS WITH THE EPS (ELECTRIC POWER STEERING CONTROL). UPON INVESTIGATION, A SPECIFIC RECALL EXISTS FOR 2012 BMW Z4 REGARDING THE ELECTRIC POWER STEERING (EPS) SYSTEM. (NHTSA RECALL CAMPAIGN #12V302000: ELECTRIC POWER STEERING CONTROL MODULE.) THE RECALL CAMPAIGN NOTES THAT, AFTER THE ENGINE IS SHUT OFF AND THEN RESTARTED, THE EPS MODULE MAY FUNCTION PROPERLY. IN THAT CASE, THE WARNING SYMBOL IN THE INSTRUMENT CLUSTER WILL NO LONGER APPEAR, AND THE AUDIBLE WARNING WILL NOT ACTIVATE. HOWEVER THE CONDITION MAY OCCUR AGAIN. THIS IS EXACTLY WHAT IS OCCURRING WITH MY CAR AND YOU NEVER KNOW WHEN IT WILL OCCUR. THE CAMPAIGN COVERS 2012 Z4'S AND COVERED SOME CARS MANUFACTURED IN LATE 2011. HOWEVER, THE VIN FOR MY 2011 BMW Z4 SDRIVE 30I E89 N52K (MANUAL TRANSMISSION) IS WBALM5C58BE162421 AND IT WAS MANUFACTURED IN 04/2010. THE EPS IN MY 2011 BMW Z4 IS EXACTLY THE SAME AS THE EPS THAT IS COVERED IN THE NHTSA RECALL CAMPAIGN #12V302000: ELECTRIC POWER STEERING CONTROL MODULE.) CLEARLY MY 2011 BMW Z4 SHOULD BE INCLUDED IN THIS CAMPAIGN WHICH REQUIRES A 4 HR REPAIR BY A CERTIFIED BMW DEALER AND REPLACEMENT OF THE EPS UNIT. FOR Z4 MODELS THE TECHNICIANS ARE TO REFER TO REPAIR INSTRUCTION 32 13 370, "REMOVING AND INSTALLING (REPLACING) ELECTRIC STEERING BOX (EPS)." E89 STEERING GEAR PART # 32 10 6 855 888. PLUS FOLLOWING PARTS: ASA BOLT (#32 10 6 773 068); HEX NUT (#33 32 6 768 884); TORX BOLT (#32 30 6 778 609); COMBINATION NUT (#33 30 6 787 062). ALL ABOVE REFERENCED PARTS WERE LISTED IN THE RECALL CAMPAIGN. !

Source: NHTSA complaint ODI #11729687 · view all complaints for this vehicle at nhtsa.gov

VEHICLE STOLEN BY JESUS VELASQUEZ DOB 10.30.1968 561.306.0427 678.923.0258 678.574.7991 904.464.6798 525 CARAWAY COURT ST. JONS FLORIDA 139 PAVIA PLACE ST JOHNS FLORIDA 32259 CHRYSLER FLORIDA PLATEVBXXPN4

Source: NHTSA complaint ODI #11309602 · view all complaints for this vehicle at nhtsa.gov