Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview image that does not display correctly reduces the driver's view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the rearview camera, if necessary, free of charge. Owner notification letters are expected to be mailed beginning September 16, 2026. Owners may contact Chevrolet customer service at 1-800-222-1020 or Buick customer service at 1-800-521-7300. GM's number for this recall is A262554900. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on August 20, 2026.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
- Remedy
- The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
4
Most reports here involve sudden stalling.
Read full complaint
When driving on the freeway 60 mph, the car jerked and locked up, no warning lights, speedometer was rising and dropping rapidly, car slowly dropped speed. Had to pull on the side of the road, when car was put to parked, neutral, or drive it went backwards until it wasn’t able to move at all. Car was towed to the GM Chevrolet in my area where it was fixed previously for transmission module issue. After inspection it was found by a mechanic that it was a transmission failure. Thankfully, we didn’t get into an accident but it was a close call.
Source: NHTSA complaint ODI #11750191 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
21
Most reports here involve software faults.
Source: NHTSA complaint ODI #11760313 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11684239 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
2
Most reports here involve loss of steering.
Read full complaint
I recently bought this 2024 Buick Encore GX about a week ago and we decided to take a short trip to [XXX], as we were coming back and was driving downhill, we notice the vehicle was pulling to the left side like a strong wind pulling it. The steering wheel became very stiff and unable to pull back towards the driving lane as my daughter was trying to maneuver back, so she finally slowed down all the way to a full stop as the car approached all the way to the left by pulling hard by itself as my daughter was putting her brakes on. We waited for a few minutes as we turned off the vehicle, then after a few minutes she started back and check the steering by turning both ways to the right and left side, it felt okay then we proceeded back unto the road and came back to [XXX], but it became evening and the panel light came on, within a few hours later the panel light also became blank everything was just dark on the panel, we couldn't see the speeding monitor, the radio panel and the gear light, this happen within 3 minutes then it finally came back on again. This was very terrible and scary. If this vehicle did this to me while I am alone driving it, I wouldn't know what to do, it might kill me. I needed a good vehicle for myself, so I purchased this here in [XXX] and I am a [XXX] woman. this is a terrible vehicle please do a recall and more investigation on this vehicle. I am afraid to own this vehicle now I don't know what to do with it. this kind of vehicle should never be sold at all to the public. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11760438 · view all complaints for this vehicle at nhtsa.gov
Structure & body
3
Most reports here involve software faults.
Read full complaint
door locks don't work. This is the second time in less than a year. Last time it took Buick 28 days to fix. Vehicle wont lock while driving or when parked. No warning. The dealer has had the vehicle since 10-20-25.
Source: NHTSA complaint ODI #11698094 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2024 has 31 complaints on file, more than the 2023 (25) and more than the 2025 (15). Of the 6 model years of the Buick Encore GX we cover, the 2020 has the most (69). Older model years have had longer to collect complaints.