The contact owns a 2021 Can-Am Ryker. The contact received notification of NHTSA Campaign Number: 23V855000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while trying to start the motorcycle, the motorcycle failed to start. The motorcycle remained at the residence. The motorcycle was not repaired. The failure mileage was approximately 3,300. Parts distribution disconnect.

Source: NHTSA complaint ODI #11587669 · view all complaints for this vehicle at nhtsa.gov

I bought the bike new and it is all stock, no addtl electrical additions. I was riding the bike had gone approx 35 miles the 1st & 2nd time and l was on a highway all of a sudden my bike lost power. It dropped speed from 65mph to under 40mph & my dash started to read VSS FAULT LIMP HOME..... I was almost hit multiple times by traffic coming up on me at higher speeds & bcz the bike has no emergency flashers l was almost struck. There were no service roads on HWY 380 East from Decatur, TX back to Denton, TX. So l was forced to ride on a hwy at 35-40mph w no hazards. I took it in to the dealership in Denton,TX at Freedom Powersports 2 days later the tech tells me it was maybe a brake fuse code. The bike was less than a year & less than 1500 miles on it. The 1st time it threw a VSS FAULT CODE l was on l-35 S heading to Dallas ,TX. l was about 20 miles out when the bike did the same thing it lost power as l was going about 65-67 mph. The bike was less than 3mo under 500 miles. The bike again quickly lost power & dropped speed fast down to 35mph & l saw the VSS LIMP HOME code come on my dash screen. I had to quickly change lanes & exit the interstate without being hit from behind bcz again l had no emergency flashers. I was told this time by Freedom Powersports of Lewisville,TX that it must have been a loose battery cable bcz the computer couldn't find any specific reason. It puts my life in grave danger & makes the bike un-reliable.

Source: NHTSA complaint ODI #11473069 · view all complaints for this vehicle at nhtsa.gov

When making left turns, the Ryker suddenly would ‘skip’ on the right hand side, as though it was lagging behind any time above about 35mph. This caused a safety concern because to keep with the speed of the road, the Ryker would begin to slip out of a turn and be unstable. No warning lights, brought to mechanic and they stated this was a common problem, enough that BRP has issued a service bulletin and they saw five with this problem in two weeks.

Source: NHTSA complaint ODI #11611323 · view all complaints for this vehicle at nhtsa.gov

See attached document for complaint, Dear Administrator: I am sending this letter in reference to my 2021 Ryker. I received the letter this week about the recall, and I've been trying all week to get it taken care of. I reached out to the deal Big Number 1 located at 505 Cobb St Birmingham AL 35209 about this recall. This is the second recall that I have had since I purchased my bike. The last recall was no problem. I called the dealer, they set up the tow, completed the recall and I drove it back home. This time, I was told that I would have to pay for a tow. I called BRP and was told that the dealer could invoice them for the tow but Jeff at the dealer called and they told him that they would not. My warranty just expired but I have insurance and roadside assistance. From my understanding and what is written in the letter I received; this recall should not be of any cost to me. Currently, I am being told that I will have to pay for my bike to be towed. I am sending this email to get assistance with this. Since I received the letter, I have not been able to ride my bike. Big Number 1 is the dealer I bought it from there's not many locations in Birmingham. I need some assistance in getting my bike to the dealer to have this recall done. Could someone please give me a call to discuss what can be done? Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11582638 · view all complaints for this vehicle at nhtsa.gov