The contact owns a 2024 Chrysler Pacifica Plug-In Hybrid. The contact stated that on several occasions while the vehicle was stopped, the gear selector was twisted to select a different gear; however, the response was significantly delayed, or failed to shift into gear as intended. The contact stated that after approximately two attempts, or after waiting for several seconds, the transmission would shift into the intended gear. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 200.

Source: NHTSA complaint ODI #11683469 · view all complaints for this vehicle at nhtsa.gov

A Concerning Safety Issue with the Chrysler Pacifica Hybrid Last week, I experienced a serious safety incident with my newly purchased Chrysler Pacifica Hybrid that I feel compelled to share. Just a mile from my home, my vehicle's dashboard displayed an alarming message: "Stop Safely Vehicle Will Shut Off Soon." Within moments, the van lost power and the steering wheel locked - fortunately while I was already stopping at a stop sign. The vehicle became completely unresponsive. After researching online, I found this was a known issue requiring a specific reset procedure: exiting the vehicle, multiple attempts with the start/stop button, and then restarting. While this eventually worked, both the Check Engine and battery warning lights remained illuminated during my careful drive home. My attempts to get assistance through Chrysler Assist were unsuccessful, with their only recommendation being to visit a dealer. At the dealership, they identified three diagnostic codes: B1945-13 B10EB-00 P0A78-00 While they performed a recall-related firmware update, the underlying concern remains: What if this failure had occurred on a freeway, in adverse weather conditions, or with my family aboard? More concerning is the discovery that this isn't an isolated incident. Similar reports are appearing across owner forums and social media, suggesting this is a widespread issue affecting Chrysler's hybrid vehicles. Despite apparent awareness of the problem, Chrysler has yet to implement a comprehensive fix. As a new hybrid vehicle owner, this experience raises serious questions about vehicle safety and manufacturer responsibility. While the automotive industry pushes toward electrification, ensuring basic safety and reliability should remain paramount.

Source: NHTSA complaint ODI #11634443 · view all complaints for this vehicle at nhtsa.gov

I just purchased my 2024 Chrysler Pinnacle Hybrid on May 8 on Monday the 13th I was driving and the Lane Sense and Service Lane Sense went off telling me to keep both hands on the wheel they were it pulled the car to the left and then stopped it was scary, yesterday while driving with cruise control, nothing around us coming back from an appointment on with granddaughter all the sudden cruise control stopped working and the symbol AEB turned off, also Service Automatic Emergency braking needed servicing, adaptive cruise control (ACC) Fault I do not have pictures of the first incident as I was driving I had my granddaughter take the picture of the second incident.

Source: NHTSA complaint ODI #11589147 · view all complaints for this vehicle at nhtsa.gov