At least one recall carries a do-not-drive or park-outside warning. Confirm by VIN that the repair was completed before driving or buying this car. The fix is free at a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
- Status
- Park outside and away from buildings until repaired. Dealer fixes it free.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
17
Most reports here involve sudden stalling.
Source: NHTSA complaint ODI #11650449 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
28
Most reports here involve sudden stalling.
Read full complaint
The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.
Source: NHTSA complaint ODI #11662828 · view all complaints for this vehicle at nhtsa.gov
Brakes
5
Most reports here involve loss of braking. Of these, 3 mention a crash, 1 mention an injury.
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When driving car gives the warning that FCW is not working and other error messages on the screen. When you apply the break, it automatically started breaking having sudden stops which is dangerous to drive on roads. For some reason those check engine lights will go away after some time and everything seems to be normal. Towed to dealer and reported to Chrysler multiple times and they are not taking car of this ones as they cant replicate the issue.
Source: NHTSA complaint ODI #11524806 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve loss of steering.
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My vehicle developed a squeaking noise and led to a lower control arm malfunction I have searched the web and found that it's a common problem with a specific van My daughter owns one and developed the same problem this could result in loss of steering
Source: NHTSA complaint ODI #11545778 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
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The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 5 mph, the front windshield wiper arms started to malfunction. The contact stated that the driver’s side wiper arm seized and caused damage to the body of the vehicle. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and advised the contact to file a complaint. The failure mileage was approximately 13,500.
Source: NHTSA complaint ODI #11427780 · view all complaints for this vehicle at nhtsa.gov
Other systems
6
Most reports here involve software faults.
Read full complaint
We have a broken 2nd row captain's chair on the passenger side. The seat broke with my child's car seat in it so we didn't notice until we took the carseat out and noticed the seat back was swinging freely forward and back and would not latch. In doing some research we found dozens of other people with similar age Pacificas with identical problems. You can see some details here; [XXX] Some in this forum have mentioned this specific seat part is needed for the repair: Mopar part number 68324912AC - Latch Release Cable It is extremely scary to me this seat latch could just break as the seatback would put the passenger in extreme danger in an accident. I hope you can investigate! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11642639 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 58 complaints on file, more than the 2019 (39) and fewer than the 2022 (103). Of the 7 model years of the Chrysler Pacifica Plug-In Hybrid we cover, the 2022 has the most (103). Older model years have had longer to collect complaints.