We purchased a new 2025 Coachmen Nova class B camper van on August 28th, 2025 from Olathe Ford RV Center in Kansas. On the drive home from the dealership, the van suffered a complete mechanical failure, shutting down while traveling 70 miles per hour at night on a busy highway. The engine, steering, brakes, lights and emergency blinkers failed, causing the vehicle to lose all control and stop suddenly. We were almost hit by passing semi trucks and cars, who couldn't see us in the dark. I managed to start the engine once, accelerating before it shut down again, and coasting into a parking lot. The vehicle would not start again. The dashboard and lights would only flicker and click (even while the vehicle was totally off). We called the roadside emergency assistance that was sold with the vehicle, only to learn that we had been lied to and that Coachmen Forest River is not covered. We had to cover all expenses. The vehicle was towed to Burt Ogden Dodge Ram service center in Harlingen, Texas. They attempted to repair it 3 times before finally telling me it could not be repaired and it was the upfitter's fault. The service case was closed and we were told the vehicle was sent to Forest River (RV upfitter). Nobody has contacted us about it and we do not know the status of the vehicle. It has now been 7 months since we purchased this new RV. We don't know where it is, the repair status, what happened, or what to do next.

Source: NHTSA complaint ODI #11726710 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2024 Ram Promaster 3500. The contact stated that while driving 65-70 MPH, the brakes independently activated. The cruise control was set to 65–70 MPH when the failure occurred. The contact stated that the vehicle decelerated unexpectedly. The contact stated that the failure occurred while traveling on a busy highway, with the family inside the vehicle. The contact stated that the failure was persistent and had occurred several times while on a trip with the family. The vehicle was converted to a RV. The contact stated that it was a known failure with similar vehicles. The dealer was contacted but provided no assistance. The contact stated that the dealer declined to inspect the vehicle. The contact was informed that the dealer could not service electrical failures on the vehicle because the vehicle was converted into a RV. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 7,000.

Source: NHTSA complaint ODI #11718730 · view all complaints for this vehicle at nhtsa.gov