Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Steering recall
Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash.
- Remedy
- Ford will notify the owners of vehicles whose repair records reflect that the upper intermediate steering shaft was repaired during the course of the prior recall 13V-385. Dealers will inspect and replace the upper immediate shaft if necessary free of charge. The recall began November 17, 2014. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 14S25.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Steering recall
If the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash.
- Remedy
- Ford will notify owners and dealers will replace the lower intermediate shaft, free of charge. The upper intermediate shaft and steering column lower bearing will be inspected to identify any damage that may have occurred as a result of lower intermediate shaft corrosion, and repaired or replaced as necessary. If the steering column lower bearing has separated, a retainer clip will be installed. The recall began on October 23, 2013. Owners may contact Ford at 1-866-436-7332. Ford's recall number is 13S08.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
1
Most reports here involve other issues.
Read full complaint
TL* THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. WHILE DRIVING 65 MPH, THE CONTACT OVERHEARD AN ABNORMAL POPPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT VEERED TO THE SHOULDER OF THE ROAD AND NOTICED THAT THE FUEL TANK DETACHED FROM THE VEHICLE WITHOUT WARNING, BUT NO FUEL LEAKS WERE FOUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 195,000.
Source: NHTSA complaint ODI #11252046 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
1
Most reports here involve electrical shorts.
Read full complaint
THE HEADLIGHT SOCKETS ARE MELTING, CAUSING THE BULBS TO BLOW OUT. WE HAVE REPLACED APPROXIMATELY 6 SOCKETS, MOSTLY ON THE DRIVERS SIDE, AND MULTIPLE BULBS. MHQ SAYS THIS IS COMMON. SHOULD THERE BE A RECALL? SHOULD FORD BE FIXING THIS? *TR
Source: NHTSA complaint ODI #10503714 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve other issues.
Read full complaint
TL*THE CONTACT OWNS A 2010 FORD CROWN VICTORIA. THE CONTACT STATED ON SEVERAL OCCASIONS WHILE BRAKING FROM APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED EXCESSIVELY AND JUMP. THE DEALER ADVISED THAT THE WARRANTY WAS EXPIRED AND THE VEHICLE WOULD NEED DIAGNOSTIC TESTING AT HIS EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND THE CURRENT MILEAGE WAS 30,000.
Source: NHTSA complaint ODI #10342913 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
9
Most reports here involve loss of steering. Of these, 3 mention a crash, 4 mention an injury.
Read full complaint
The contact owns a 2010 Ford Crown Victoria. The contact stated while driving at various speeds, excessive force was needed to steer the vehicle as an unknown warning light illuminated on the instrument panel. The contact also stated that the gear oil would leak from the rear passenger side of the vehicle. The contact took the vehicle to an independent mechanic where he had the brake pads and calipers on the rear passenger’s side of the vehicle replaced; however, the failure persisted. The contact called the dealer and was informed that the vehicle was included in NHTSA Campaign Number: 13V385000 (Steering). The contact was informed that parts needed to be ordered to perform the recall repair. The contact had not received a call back for the repair. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000
Source: NHTSA complaint ODI #11438684 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2010 has 12 complaints on file, fewer than the 2011 (23). Older model years have had longer to collect complaints.