Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Safety recall
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
- Remedy
- Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Engine recall
A loss of oil pressure can result in an engine stall and a loss of power braking assist, increasing the risk of a crash.
- Remedy
- Dealers will replace the oil pump tensioner assembly and oil pump drive belt, free of charge. If engine failure occurs due to a damaged oil pump belt and/or oil pump belt tensioner, Ford has authorized dealers to replace the engine assembly as an interim repair before the availability of remedy parts for the final repair. This repair will be free of charge (parts and labor). Owner notification letters were mailed August 11, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S64.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
Air bag modules missing the first-stage booster propellant will not deploy as intended in a crash, increasing the risk of injury.
- Remedy
- Ford will notify owners, and dealers will replace the affected air bag module on either the driver or passenger side, free of charge. This recall began February 18, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C26.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
341
Most reports here involve sudden stalling. Of these, 3 mention an injury.
Source: NHTSA complaint ODI #11765049 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
13
Most reports here involve software faults.
Source: NHTSA complaint ODI #11742515 · view all complaints for this vehicle at nhtsa.gov
Brakes
4
Most reports here involve unintended acceleration.
Read full complaint
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Source: NHTSA complaint ODI #11581002 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
3
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2020 Ford EcoSport. The contact stated while driving at approximately 50 MPH, the vehicle independently steered into the opposite lane of oncoming traffic. The contact stated that extra effort was needed to steer the vehicle back into the lane. The contact stated that the vehicle again steered independently into the opposite lane. The contact was able to regain control and pulled the vehicle over. The contact turned off and restarted the vehicle and was able to continue driving to her destination. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 57,000.
Source: NHTSA complaint ODI #11584414 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
10
Most reports here involve airbags not deploying. Of these, 4 mention a crash, 2 mention an injury.
Read full complaint
My leased 2020 Ford EcoSport is at Merchant Ford of Selma, AL for three safety recalls: airbag system, engine oil pump failure, and rearview camera failure. The dealership told me they do not know how to fix the recalls, installed wrong parts, and the vehicle has been sitting for weeks without repair and without a loaner vehicle. They have stopped returning my calls. Ford has had years to remedy these recalls and cannot make the vehicle safe to drive.
Source: NHTSA complaint ODI #11727602 · view all complaints for this vehicle at nhtsa.gov
Structure & body
4
Most reports here involve fluid leaks. Of these, 1 mention a crash, 1 mention an injury.
Read full complaint
Sometimes when you're driving, the rear cargo door opens on its own. Sometimes it opens completely and stuff falls out. I took it to the dealership and they kept it 2 days. Since it didn't happen to them they won't do any repairs. I looked online and in the ecosport forums many people are having this problem
Source: NHTSA complaint ODI #11570654 · view all complaints for this vehicle at nhtsa.gov
Other systems
21
Most reports here involve corrosion.
Read full complaint
My name is Ms. [XXX] I filing a complaint against Honolulu Ford (Dealer) and Ford Motor Company for not informing me of a major recall and failure to set an appointment to repair the major recall, so I wrote a letter of complaint to Ford Motor Company XXX and a follow up XXX, XXX and XXX. As a loyal Ford customer since 1998, I respectfully request an update regarding Case #XXX and the status of my appeal. On XXX I requested reconsideration of Ford's decision denying my vehicle buyback request. I previously submitted supporting documentation by certified mail on XXX, which was received and signed for at Ford's Executive Office. I also submitted a follow-up letter on XXX requesting a status update. Per my telephone conversation with Ms. Bradley on XXX, I offered Ford provide repair assistance. and I requested a written confirmation that my Ford EcoSport will be repaired by Ford-authorized personnel, all recall-related concerns will be addressed, and a loaner vehicle will be provided during the repair process. My concern remains the major recall affecting my vehicle and the potential safety risk it presents to my family and other motorists. My goal is to have the vehicle restored to a condition that reflects its approximate Kelley Blue Book value of $15,000. Please provide a written status update, to my request by XXX. If I do not receive a response, I will consider all available options, including seeking legal counsel. (see my attachments) [XXX] [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11742221 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2020 has 396 complaints on file, fewer than the 2019 (460) and more than the 2021 (258). Of the 5 model years of the Ford Ecosport we cover, the 2018 has the most (726). Older model years have had longer to collect complaints.