Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
3
Most reports here involve software faults.
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Popping sound coming under body around gas tank and hybrid battery. Dealerships knows the problem but has not come up a solution to resolve it. They know it’s most common problem with 2020 to 2024 models. The noise is big deal that u can hear it over the radio. I fear that will fall off and cause accidents or hurt someone’s. The problem start when you go past 35 miles hour or more.
Source: NHTSA complaint ODI #11632590 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
14
Most reports here involve software faults. Of these, 1 mention an injury.
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After incomplete over-the-air (OTA) update instrument panel cluster (IPC) fails to illuminate and only chimes when powered. Vehicle drives normally, but no speed, fuel, warning telltales shown to the driver. Safety issue as the driver is not informed of this critical vehicle information.
Source: NHTSA complaint ODI #11760838 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve airbags not deploying. Of these, 1 mention a crash.
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The contact owns a 2023 Ford Escape. The contact stated that while his wife was driving at 10 mph, she crashed into the rear of a Nissan Versa that abruptly stopped. The emergency braking system failed to engage. There were no reported injuries. A police report was filed. The air bags did not deploy. There was no reported fire. The vehicle was taken to the local dealer, who stated that the insurance adjuster would have to check the black box. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 4,850.
Source: NHTSA complaint ODI #11545259 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve software faults.
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The lane keeping system in my 2023 ford escape hybrid platinum keeps me too far to the left. When driving the lane keeping system keeps me too close to the center lane marker. I believe it is a potential safety issue for my car to be so close to the left side lane marker, often with the edge of my rear view mirror only inches from the left side lane marker. My local ford dealer says the lane keeping system can not be recalibrated to center the vehicle about 6 inches more to the right (passenger) side to provide a lager safety buffer on the left side of the car. I believe the lane keeping system should be capable of being calibrated.
Source: NHTSA complaint ODI #11640805 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues. Of these, 1 mention an injury.
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The contact owns a 2023 Ford Escape. The contact stated that while exiting the vehicle, his right leg made direct contact with the floor seat railing, causing a minor laceration. The contact stated that to prevent further injury, the contact duct taped padding to the end of the seat railing. The dealer was not notified. The vehicle was not repaired. The manufacturer was notified of the issue and informed the contact to reach out to Ford's warranty department; the contact was then transferred to the NHTSA Hotline. The failure mileage was 600.
Source: NHTSA complaint ODI #11525034 · view all complaints for this vehicle at nhtsa.gov
Other systems
3
Most reports here involve other issues. Of these, 1 mention a crash.
Source: NHTSA complaint ODI #11623677 · view all complaints for this vehicle at nhtsa.gov