On Saturday at approximately 8:25 p.m., my 2021 Ford Escape Hybrid SEL abruptly entered limp mode while traveling on a major highway. The vehicle's speed rapidly dropped from approximately 60-65mph to 20 mph in heavy, high-speed (many driving over 70mph)traffic. I immediately activated my hazard lights and exited the highway at the first opportunity, narrowly avoiding a serious fatal collision. Today, Crossroads Ford in Apex, North Carolina, informed me that the issue was caused by a faulty engine sensor. Given the severe safety hazard this created and the existing recalls associated with this vehicle model, I am requesting that this matter be fully addressed. I am currently being told that I will be required to pay for these repairs out of pocket, which I do not believe is appropriate for a critical safety failure. Thank you for your prompt attention to this urgent matter. I look forward to your response regarding how this issue will be resolved.

Source: NHTSA complaint ODI #11762910 · view all complaints for this vehicle at nhtsa.gov

Seatbelt locks in position on the passenger side. Must stop car let seatbelt retract all the way and reattach seatbelt. Dealer wanted $225 to diagnose problem if they could not find and/or duplicate issue.

Source: NHTSA complaint ODI #11751627 · view all complaints for this vehicle at nhtsa.gov

Subject: Formal Complaint – Recall 23B56 & 23S27 + Rental Car Reimbursement Demand – McCombs Ford (7111 NW Loop 410) To Whom It May Concern, I am writing to file a formal complaint regarding the unacceptable service I experienced at McCombs Ford West, located at 7111 NW Loop 410, San Antonio, TX, concerning two open safety recalls on my 2021 Ford Escape, VIN: [XXX] and to formally request reimbursement for out-of-pocket expenses caused directly by the dealership's failure to prepare for my scheduled appointment. I scheduled a service appointment in February 2026 to address two outstanding safety recalls: •Recall 23B56 – Inspect front door check-arm reinforcement spot welds •Recall 23S27 – Underhood fire risk After waiting nearly five months, I was given an appointment on July 7, 2026. I dropped off my 2021 Ford Escape on July 7, 2026 as scheduled. At drop-off, I was informed the repairs would take multiple days, and I was told no loaner vehicle would be provided. Based on that, I rented a vehicle at my own expense to cover my transportation needs. The following day, I received a call from the service department informing me: 1.Recall 23B56 (Door Reinforcement): The dealership was unable to perform the repair because they had never ordered the required replacement door — despite having five months' notice from my original February 2026 booking. They stated they would "order it now." This is entirely unacceptable and reflects a clear failure of basic service planning. 2.Recall 23S27 (Underhood Fire): The dealership refused to perform Supporting documents attached : McCombs Ford service reference document & rental car invoice ($43.92) Reference details /dealership : MCCOMBS. 7111 N.W. LOOP 410 SAN ANTONIO, TEXAS 78238 (210) 509-1000 VIN: [XXX] 23S27 UNDER HOOD FIRE 26S14 FRONT WIPER MOTOR REPAIR 23E09 REPROGRAM POWERTRAIN CONTROL MODULE 23B56 INSPECT FRONT DOOR CHECK-ARM REINFORCEMENT SPOT WELDS 23N06 LONG BLOCK REPLACEMENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11750554 · view all complaints for this vehicle at nhtsa.gov