The vehicle experiences a drivability issue where it stalls or loses power and is not safe to operate. The vehicle is currently undrivable and has been at the dealership for nearly one month without a completed diagnosis or repair. The dealership has indicated a possible powertrain or transmission-related issue, but no confirmed repair has been completed. Additionally, there is an active safety recall associated with the vehicle that has not been repaired multiple notifications. This situation poses a safety risk and remains unresolved despite repeated follow-ups.

Source: NHTSA complaint ODI #11735308 · view all complaints for this vehicle at nhtsa.gov

On January 15 I took my car to Tasca Ford for the "10,000 check up and NYS Inspection. I was given paperwork confirming that the car was functioning properly . On January 17, 2026 my parked, unoccupied 2024 Ford mach E crashed into my parents garage door. I brought the car back to Tasca on January 19 and again was told nothing was wrong with my brakes. I then took the car to an independent mechanic who confirmed the brakes were faulty. I also received a notice in the Ford App that there was a recall for my car. I called Ford to tell them about my accident and that I needed a loaner car. They first denied the recall then told they had "No remedy" at this time I had to contact the dealership. Tasca was still denying a recall and would not give me a loaner. On February 13, 2026 the car rolled out of park and hit an unoccupied car. I now have a rental car through Geico but only for 30 days.

Source: NHTSA complaint ODI #11722479 · view all complaints for this vehicle at nhtsa.gov

Since before September 2025, the driver’s side rear TPMS sensor has been intermittently showing a TPMS fault while the vehicle is already in motion. The vehicle is still under the bumper to bumper warranty. This fault is not always on, but it does comes on while driving. The vehicle always shows the fault in the rear driver’s TPMS sensor. I brought the vehicle to a Ford dealer on September 23, 2025 and they said the tire pressure was low, but upon leaving the dealership the issue came back. The car was brought to a Ford dealer again for the issue on May 2, 2026 and they said the issue couldn’t be replicated and suggested the issue may be a wired baby monitor (due to radio frequency interference) however the wired baby monitor does not emit any radio frequency. We alerted Ford’s corporate customer care and they set up a second opinion at another dealer for May 9, 2026 but when we brought the car that dealer turned us away claiming to not have a record of the appointment. This is an issue of safety as the sensor fault consistently shows at highway speeds (70 mph+). The sensors cannot be trusted which can potentially lead to an accident due to a blow out at high speeds. At this time, Ford has not been helpful in getting this safety issues resolved. If you google the issue, there are plenty of forums talking about the same issue with their Mustang Mach E.

Source: NHTSA complaint ODI #11738124 · view all complaints for this vehicle at nhtsa.gov

My name is [XXX] , and I am formally reporting an unacceptable and irresponsible delay regarding my Ford Mustang Mach-E (VIN: [XXX] ), serviced at Group 1 Ford of Southwest Houston (formerly Sterling McCall Ford). My vehicle is only 1.5 years old, yet the clear-coat paint has already deteriorated, and the vehicle is also subject to an official Ford recall. I reported both issues to the dealer more than two months ago. Despite multiple calls and follow-ups, the service department continues giving me the same unacceptable excuse: “We cannot take your vehicle because we do not have a loaner car available.” This is completely unreasonable. This is a recall, and refusal to accept my car due to a lack of loaner vehicles is not my responsibility — it is a failure of Ford and the dealer to provide required support. As a result: •My recall remains unresolved •The paint defect continues to worsen •I have no scheduled service date •I have been told to “wait indefinitely” with no solution This level of customer support is unprofessional, unacceptable, and harmful to the Ford brand. My Demands I request immediate corporate intervention: 1.A guaranteed service appointment without any further delay 2.A loaner vehicle or alternative transportation solution provided by Ford 3.Full repair of the recall and the paint clear-coat defect under warranty 4.Written confirmation of Ford’s next steps if the dealer continues refusing to accept my vehicle If this is not resolved immediately, I will escalate the issue to: •NHTSA (for failure to resolve an active recall), •Texas DMV / Consumer Protection, and •Public consumer platforms. I expect a response within 48 hours. Sincerely, [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11701106 · view all complaints for this vehicle at nhtsa.gov