In June 2026, after warranty repairs were performed on the vehicle's navigation/display system, a new safety-related problem occurred. When the vehicle is shifted into reverse, the rearview/backup camera image does not appear on the display. Instead, the navigation map remains on the screen. The vehicle has been at an authorized Genesis dealership since June 4, 2026, and the backup camera problem remains unresolved. The dealership has reproduced and confirmed the problem. According to the dealership, it requested authorization from Genesis to replace the backup camera, but the request was not approved. The dealership later requested authorization to replace the wiring harness, but that request was also not approved, and the part was not ordered. I was told that Genesis has continued attempting to address the problem through software. The dealership also advised me that similar issues have been reported with other vehicles of the same model, although I cannot independently verify those cases. This creates a safety concern because the rearview camera does not provide a view of the area behind the vehicle when it is shifted into reverse, increasing the risk of striking a person, vehicle, or object while backing up. The vehicle remains available at the authorized Genesis dealership for inspection. As of August 20, 2026, it has been out of service for 78 days and no confirmed repair solution has been provided.

Source: NHTSA complaint ODI #11758314 · view all complaints for this vehicle at nhtsa.gov

Seat memory #1 was working when I purchased the vehicle on 9/30/2021. Meaning as I got into and started the vehicle the seat automatically went into the correct driver's position to safely drive the vehicle. It was later learned that one of the options on the vehicle was an easy out feature. Meaning the seat would move back all the way so the driver could easily exit the vehicle. The seat at this time did not go back all the way. So, the dealership installed the new part on April 6, 2022, to correct the easy out feature. After the new part was installed the seat memory for #1 would not work at all as before. Meaning the seat would not go into the number #1 position to drive the vehicle safely. Also, the new part after the installation did not correct the easy out situation either meaning the seat will not move all the way back at all for an easy out. Now when I get out of the vehicle, I have to manually repeat manually move the seat all the way back and down to force myself repeat force myself to hit the number #1 seat position when I get back into the vehicle to reset the seat in order to safety drive the vehicle. The dealership has said per Genesis the seat is operating as designed. I was not informed of this design flaw when I purchased the vehicle and if I was, I never would have purchased the vehicle.

Source: NHTSA complaint ODI #11493844 · view all complaints for this vehicle at nhtsa.gov