Car locks itself into 2 Wheel Drive when conditions are "unfavorable" meaning sometimes rain and most commonly in cold weather. If anyone has driven on snowy and icy roads during the winter, they know how much of a problem this can cause in the winter. Not only has the dealership's maintenance department not been able to diagnose the issue but GM themselves are refusing to acknowledge this problem as well. This is a huge safety hazard given the instability of the vehicle driving in those conditions, especially if you cant gain traction while on a busy road. The only indicator is the light that shows AWD and 2WD is in 2WD and an orange color. This is a big accident waiting to happen, if it hasn't happened to someone else already, given the state I've seen some of the newer models in.

Source: NHTSA complaint ODI #11735931 · view all complaints for this vehicle at nhtsa.gov

Two problems with this vehicle: 1) Transmission occasionally slips on the 2-3 shift which the dealer says he cannot duplicate. Vehicle was brought in four times for this problem. According to the dealer GM corporate has stated the transmission is working within normal parameters, since no codes were found. 2) Vehicle auto braking randomly slams on the brakes with nothing in its path. Dealer states turn off system to just Alert only not Alert and Brake. No codes were set. Fortunately no one was behind me as this could have caused me to be rear ended by another vehicle. In both cases it appears that if no codes are set the problem does not exist. Nov. 21, 2025, Feb. 12, 2026, July 09, 2026, Aug. 28, 2026.

Source: NHTSA complaint ODI #11760586 · view all complaints for this vehicle at nhtsa.gov

I was driving north on [XXX] when I felt a slight pull to the right. I figured it was my lane assist even though I was in my lane. Seconds later it felt like if someone was in my passenger seat and just yanked my steering wheel to the right hitting the guardrail. My whole tire and the assembly was off but everything was still intact to the tire. The tie rods, axle, ball joints, the whole assembly. During investigation I was told by the mechanic that the stabilizer bar was a clean break. There was damage to the front end and all down the side. I was told by GM that the force of the impact was what ripped off my tire but it was not enough impact or damage to deploy the airbags. I was on crutches for my left leg, bruising and scar now from a huge abrasion to my right arm. Still having right shoulder pain. I sent all this to the attorney General and they tried to mediate but Afton from GM told Mike that he contacted me 3 times and I did not return her calls. I called her a left her multiple messages and she has not returned my calls. I only had the car for a few months with 5,000 miles on it. I put $2,500 down then had to turn around and get a used vehicle, put another $2,000 down and making the same payment due to the hit on my credit for a 2023 plain vehicle. Plus my insurance went up, missed work, medical bills, etc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11746462 · view all complaints for this vehicle at nhtsa.gov

I just purchased a brand new 2025 Terrain. The entire windshield is defective. The glass is distorted and causing visual impairment. It is VERY unsafe. I have contacted the dealership multiple times and have not yet received a response.

Source: NHTSA complaint ODI #11683671 · view all complaints for this vehicle at nhtsa.gov