I received the camper in February 2023. I communicated with the company about numerous visible defects on the camper, some just about quality, others that concerned me about safety (lots of rust on the body). I was reassured that these were not safety concerns. On my second short trip with the camper, within minutes of returning home, a large metal bracket dropped from the bottom of the camper. When I looked closely, they had used a bolt that was just a tiny bit larger than the hole in the bracket it was supporting. Because of this construction decision, the bracket was not secure. Minutes earlier, I was towing the camper at 60 mph on a busy interstate. While I feel incredibly relieved it didn’t fall off until we got home, I believe this was a great safety risk to me and my husband and to the other drivers near us on the road that day. The bracket is large enough that I think it’s reasonable to assume that it may have caused me or other drivers to lose control of our vehicles if it had fallen off earlier. They replaced the bracket under warranty, and the service provider did an exterior inspection for other obvious defects. I continue to find flaws with the camper after that inspection (things that you wouldn’t be able to see, like leaks), many that impact comfort, but I worry that the company’s use of an improper bolt to secure that bracket and other flaws may be an indication that other materials and parts on the camper could be safety hazards if taken on the road. I am currently seeking a refund from the company because it does not work as advertised and I do not feel safe using it. I am concerned that the company does not prioritize safety in their manufacturing practices, and I hope that they can be investigated and held accountable.

Source: NHTSA complaint ODI #11554480 · view all complaints for this vehicle at nhtsa.gov