The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.

Source: NHTSA complaint ODI #11670304 · view all complaints for this vehicle at nhtsa.gov

The city I live is located on top of a hill/low mountain. When I drive uphill by following speed limits to my home the car often can't keep recommended speed (45 mph). The speed drops significantly(can go even 25 mph) and unpredictable. At the beginning I believe the car was able to keep the speed but it slowly started losing the power. The risk is that a vehicle behind might not expect such behavior from my car and also changing lanes is tricky because it can't accelerate and it moves slower than other cars on the road. I've contacted dealership's service two times but they didn't find any issue. I also contacted Hyundai's customer support but they wasn't able to help me as well. The person from the service said that Hyundai is aware of the situation but they don't have any solution. My guess is that the problem is with battery. Battery performs as buffer to power electric engine in hydrogen fueled vehicles. When I drive uphill the battery probably drains fast and the energy from hydrogen can't charge the battery on time. The car doesn't show any warning lamps or malfunction signs on dashboard. I'm ready to cooperate with vehicle inspection if needed.

Source: NHTSA complaint ODI #11452656 · view all complaints for this vehicle at nhtsa.gov

Hyundai sells Nexo Hydrogen Fuel Cell vehicles with known Fuel Cell stack issues, leading to severe safety issues from sudden power loss when driving, especially when overtaking and driving on highways and/or uphill. The power loss issue was diagnosed to originate from a fuel-cell stack failure, one of the Nexo’s main power-train components. This is a known power-train issue to Hyundai, debated online since 2021 by consumers experiencing the same power loss, across various Hyundai web-logs. Other affected consumers filed a class action lawsuit this year against Hyundai Motor America Inc, for the same and other reasons. The lawsuit accuses Hyundai of selling Nexo vehicles equipped with defective systems that fail to perform as promised. Plaintiffs argue that these defects compromise the vehicle’s performance, including the core hydrogen fuel cell stack, leading to reduced reliability and substantial safety concerns. There is no warning light indicating this issue when driving the Nexo under power loss conditions. One only realizes it when pressing the accelerator pedal and the power suddenly cuts out. In May 2025 I dropped off our 2020 Nexo Limited (~37,000 miles) at the hydrogen-certified Hyundai Dealer for a different and unrelated recall and for service, and mentioned the power loss issue. After some weeks of diagnosis the dealership called me back and verbally stated that they would not fix the car, nor would they give it ever back to me due to safety issues. Our car is still at the dealership, unresolved. No other dealers can repair Hyundai Nexo’s, because it is new hydrogen technology, very high pressures and special procedures, which no other repair shop would touch, so one must stick with Hyundai to get the problem addressed. Hyundai’s Original Manufacturer Warranty for Nexo Power Trains lists on page 15: Original Owner 10 Years/100,000 Miles, Subsequent Owner(s) 5 Years/60,000 Miles. So far I'm not aware of an existing recall for Fuel-Cell Power Loss.

Source: NHTSA complaint ODI #11681115 · view all complaints for this vehicle at nhtsa.gov