Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
1
Most reports here involve sudden stalling.
Source: NHTSA complaint ODI #11743319 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
1
Most reports here involve software faults.
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Vehicle screens repeatedly rebooting over a 2 month period. Auto high beams stopped working. Chassis control error on dash occurred. Smoke smell in cabin occurred after dealer returned the vehicle from a repair attempt. Vehicle had to be towed back up . Dealer reporting they can not recreate errors and want to return it. It’s a safety hazard . Has been at the mechanics for over 20 business days. Dealer being unprofessional and swearing at the customer. Vehicle reported crash detection to emergency services in its own when sitting in a fast food drive through.
Source: NHTSA complaint ODI #11743558 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve software faults.
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The system falsely beeps and displays collision alerts even when no vehicles or objects are present. The system has also initiated braking on the highway with no obstacle present, which is a major safety concern for me and for other drivers. Conversely, when an actual vehicle approached too closely, the system failed to alert or respond at all.
Source: NHTSA complaint ODI #11683175 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve fire.
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I was driving from [XXX] to [XXX] on Saturday, March 28th. I started smelling a strong, chemical odor and my eyes started burning and watering, so I pulled off of the highway and found that my back passenger side seat heater had started burning. There was a pillow and a down jacket on the seat that also burned. It really scared me because I was in the middle of nowhere and only had a cup with ice, but luckily there was a mud puddle that I was able to get some water from and pour on the back seat. My granddaughter was riding in that seat in her booster seat the night before. I am thankful she or no one else was in the seat when it burned. There were no warning lights or messages appear - I just smelled the burning. I had to continue to drive the car with the windows down to my son's home in West Virginia, and on Monday, March 30th, we took the car and dropped it off at the nearest Infiniti dealership (Cochran Infiniti in Monroeville, PA). We spoke with the service manager and many employees came to inspect and they all said they had never seen anything like this before. They confirmed there had been no recalls on the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11729452 · view all complaints for this vehicle at nhtsa.gov