TL* THE CONTACT OWNS A 2020 JAYCO NORTHPOINT RV. THE CONTACT STATED WHILE DRIVING AT AN UNDISCLOSED SPEED, THE REAR AXLE BENT. THE VEHICLE WAS TOWED TO CAMPING WORLD OF WOODSTOCK (505 PHILLIP LANDRUM MEMORIAL HWY PARKWAY 575, WOODSTOCK, GA 30188, (888) 380-0095) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE REAR AXLE NEEDED TO BE REPLACED. THE RV WAS NOT YET REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V665000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND OFFERED TO PARTIALLY COVER THE COST TO REPLACE THE AXLE. THE FAILURE MILEAGE WAS UNKNOWN. THE CONSUMER STATED MULTIPLE AXLE FAILURE ON THE FIRST TRIP. THE DEALER AND MANUFACTURER WERE UNABLE TO HELP WITH THE FIRST AXLE FAILURE. THE CONSUMER STATED THE CAMPER HAS BEEN DISABLED FOR 11 MONTHS.

Source: NHTSA complaint ODI #11416177 · view all complaints for this vehicle at nhtsa.gov

Upon completing a trip with the RV mentioned, an inspection was completed of the units suspension system where it was found to be compromised. Not knowing what compromised the suspension (leaf springs, shackles, hangars, etc), further investigation was done where the underbelly of the camper was removed. Upon gaining access to the actual RV frame, it was found to have at least two major cross members completely broken off the I-beam that runs from the front to back of the camper. Not only were there two cross members where the welds had completely broken free, but there were other metal bracings between cross members and to the I-beams that have also completely broken off. With the welds completely broken, there is no support between the two I-beams on this camper leading to major safety concern not only to those towing the fifth wheel but other motorist around the unit while on the highway. No accident has occurred but instead the frame has completely failed, including multiple cross members, other structural steel bracing and even multiple outriggers compromised due to the movement of the main 12" I-beams. This is a MAJOR safety concern that Lippert (frame manufacturer) nor Jayco (RV brand) is taking any responsibility for but should be addressed as other units sitting on similar frames could be facing the same issues due to the low quality welds and bracing.

Source: NHTSA complaint ODI #11648948 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Jayco Northpoint. The contact received a recall notification for NHTSA Campaign Number: 21V425000 (Equipment) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Source: NHTSA complaint ODI #11446043 · view all complaints for this vehicle at nhtsa.gov