On XXX at approximately 1:32 p.m., I was stopped in a Starbucks drive-through in my 2025 Jeep Grand Cherokee 4xe. The vehicle was completely stopped and my foot was on the brake pedal. Without any intentional acceleration input from me, the vehicle suddenly lurched forward. The movement was significant enough that I initially believed the vehicle behind me had struck my Jeep. I then confirmed that the vehicle behind me had not made contact with my vehicle. Fortunately, I had left sufficient distance between my Jeep and the vehicle in front of me, and no collision occurred. This is the second serious unintended vehicle-control event I have experienced with this vehicle. I previously submitted NHTSA Complaint #XXX after the vehicle unexpectedly applied severe braking while I was driving, without an apparent obstacle or braking input from me. The sudden deceleration in that incident caused the seatbelt restraint to injure my chest. Following the first incident, the Jeep dealership retained the vehicle for approximately one week but was unable to duplicate the condition or determine its cause. I subsequently reported the incident to Stellantis. Stellantis has opened escalated Case #XXX and has now assigned a third-party investigator to inspect the vehicle. I am submitting this additional report because the vehicle has now exhibited two separate unintended vehicle-control events: unexpected severe braking while driving and unexpected forward movement while completely stopped with my foot on the brake. I no longer feel that the vehicle is safe to drive. Vehicle: 2025 Jeep Grand Cherokee 4xe VIN: [XXX] Prior NHTSA Complaint: XXX Stellantis Case: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11763012 · view all complaints for this vehicle at nhtsa.gov

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

Source: NHTSA complaint ODI #11764600 · view all complaints for this vehicle at nhtsa.gov

While driving my 2025 Jeep Grand Cherokee 4xe, the vehicle suddenly and unexpectedly applied the brakes very hard without any braking input from me. There was no apparent obstacle, vehicle, or other condition in front of me that would have required emergency braking. The braking was extremely abrupt and forceful. The sudden deceleration caused my seat belt to lock and restrain me hard enough to cause significant bruising and pain across my chest and reconstructed breasts. I recently underwent a double mastectomy with breast reconstruction, which made the impact and resulting injury particularly concerning. I brought the vehicle to an authorized Jeep dealership immediately following the incident because I am concerned that the vehicle's automatic emergency braking, forward collision warning system, or another braking or electronic system may have malfunctioned. The dealership has now had the vehicle for approximately one week. I have been advised that they have been unable to reproduce the incident or identify a problem that explains why the vehicle unexpectedly applied the brakes. I am extremely concerned about operating the vehicle because the cause of this unintended braking event has not been identified or repaired, and I have no assurance that it will not happen again. An unexpected emergency-braking event at highway speed, in traffic, or with another vehicle traveling closely behind could result in a serious collision or injury. This incident is particularly concerning to me given the other safety-related recalls and issues affecting my Jeep Grand Cherokee 4xe. I am submitting this complaint so NHTSA has a record of the unintended braking event and can determine whether similar incidents have been reported involving this vehicle or its braking/automatic emergency braking systems.

Source: NHTSA complaint ODI #11759932 · view all complaints for this vehicle at nhtsa.gov

On XXX, I was involved in a motor vehicle collision on [XXX] in [XXX] while driving a leased 2025 Jeep Grand Cherokee. The airbags in the Jeep did not deploy during the collision. The other vehicle involved was an approximately 10-year-old Honda SUV, and its airbags did deploy. Fortunately, I did not sustain an injury in the collision. However, the Jeep was subsequently declared a total loss. The vehicle has since been removed from the lot where it was being held, and I no longer have possession of or access to it. I therefore cannot independently inspect the airbag system or obtain crash data from the vehicle. I am reporting this because I am concerned about whether the airbag and occupant restraint systems in the vehicle functioned as designed during the collision. I would like NHTSA to document this incident and consider whether the non-deployment warrants further review. I can provide the VIN and other information about the vehicle and collision if needed. I would also like any available Event Data Recorder (EDR) or other crash-related data to be preserved and reviewed if possible. The vehicle was leased rather than owned and has since been declared a total loss. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11760741 · view all complaints for this vehicle at nhtsa.gov

Our sunroof completely shattered for no reason. We were not hit by or with anything, we did not hit any objects, it just spontaneously broke. Thankfully our interior shade was pulled, otherwise we would have been showered with shards of glass. It is available for inspection. Our safety was put at risk as we were on a freeway, in traffic & the loud sound it made scared us, it sounded like a very close gun shot. We had to pull over to see what happened. We took it to the Jeep dealer where we bought it & they told us they have never seen this happen before & there's nothing they can do. There were absolutely no symptoms prior to this happening. It was not overly hot or cold outside. (73 degrees & dry).

Source: NHTSA complaint ODI #11746726 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2025 Jeep Grand Cherokee. The contact stated that they had just purchased the vehicle brand new with the intent to utilize the Forward collision Warning plus avoidance system, The contact stated that on various occasions while driving the Forward collision Warning plus avoidance system will not function as proposed and no warning lights will illuminate. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was advised that the front bumper sensors and Forward facing camera were faulty and needed to be replaced. The components recommended were replaced however the failure persisted. The manufacturer was notified of the failure. The failure mileage was 3,000.

Source: NHTSA complaint ODI #11750910 · view all complaints for this vehicle at nhtsa.gov