While driving, the vehicle displayed a "Service Shifter" warning with no prior warning lamps or symptoms. The transmission then dropped out of Drive into Neutral on its own while the vehicle was moving, causing it to roll before the vehicle automatically shifted itself into Park and applied the parking brake. The vehicle could be shifted back into Drive but repeatedly slipped out of gear into Neutral again within about a minute each time. After parking, the gear indicator display (P/R/N/D) stopped illuminating entirely and has not returned. The vehicle is now unresponsive to the rotary shifter and is stuck in Park with no way to shift into any gear. This failure matches the description of open recall 30D (shifter module software defect causing loss of transmission gear position display), though my vehicle was not part of the currently identified population when checked against the VIN lookup. The vehicle is currently undriveable and has not yet been inspected by a dealer or independent shop.

Source: NHTSA complaint ODI #11750943 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving 20 MPH, the headlight high beams failed to automatically activate as designed. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the automatic high/low beam activation system was inoperable. However, the vehicle was not repaired because the dealer was unable to repair the vehicle. The contact referenced NHTSA Campaign Number: 24V130000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure. The failure mileage was 40,000.

Source: NHTSA complaint ODI #11759235 · view all complaints for this vehicle at nhtsa.gov

2023 Jeep Grand Cherokee Summit unexpectedly applied the brakes while traveling approximately 78 mph with Adaptive Cruise Control engaged. There was no vehicle, object, or obstruction directly ahead. The forward collision/ACC warning activated immediately before the vehicle braked. At approximately the same time, the driver had touched the power lumbar button to disengage the lumbar. The lumbar had independently activated approximately 15–20 minutes earlier. Not sure if the 2 are related or if the is just coincidental?

Source: NHTSA complaint ODI #11762385 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 26V562000 (Suspension). The contact stated that while in reverse(R), there was a popping sound coming from the rear of the vehicle. The contact exited to inspect the vehicle and became aware that the passenger’s side rear coil spring and both isolators were lying on the ground. The vehicle was jacked up, and the passenger’s side rear wheel was removed. The vehicle was then towed to a dealer where it was diagnosed with damage to the coil spring. The contact was informed that the passenger’s side rear coil spring needed to be replaced. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was approximately 90,000.

Source: NHTSA complaint ODI #11763623 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2023 Jeep Grand Cherokee L. The contact received a recall notification for NHTSA Campaign Number: 26V328000 (Air Bags). The dealer was contacted but declined to complete the recall repair because the vehicle was not routinely serviced at their location. The manufacturer was not contacted. The contact had not experienced a failure.

Source: NHTSA complaint ODI #11742723 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2023 Jeep Grand Cherokee L. The contact stated while driving 75 MPH occupied with his family in the vehicle, The contact could hear a banging noise coming from the sunroof. The contact mention he pulled over exited the vehicle and he discovered it was shattered. The contact mention she called her insurance company. A dealer was contacted. The vehicle was taken to the dealer where they offered no assistance. The vehicle was not repaired however the dealer is in process of ordering the part to repair the vehicle. The manufacturer was notified of the failure, and they transferred the contact to the dealership. The approximate failure mileage was 71,000.

Source: NHTSA complaint ODI #11735519 · view all complaints for this vehicle at nhtsa.gov

I live in Unalaska/Dutch Harbor, Alaska, where there are no authorized Jeep/Chrysler/RAM dealerships. The manufacturer requires me to ship the vehicle to Anchorage at my own cost, which is not possible. They refuse to authorize a local repair or send a technician. Because of this, I cannot complete multiple open recalls, including 01D (NHTSA 26V-328). I am requesting that this be classified as “Unable to Remedy Due to Manufacturer Limitations.”

Source: NHTSA complaint ODI #11763409 · view all complaints for this vehicle at nhtsa.gov