TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR RV. THE CONTACT STATED THAT THE FURNACE FUEL LINE WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED THE FUEL LINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/02/2013*LJ THE CONSUMER STATED THE LINE WAS RAN OVER THE FRAME, UNDER FLOOR, AND WITH BODY SHIFTING THE COPPER 3/8S LINE WAS CRUSHED AND CRACKED. THIS ALLOWED 17 GALS OF FUEL VAPORS TO LEAK INTO THE CAMPER LIVING AREA, UNDER BELLY, AND THE STORAGE AREA. CAMPING WORLD TOOK PICTURES OF THE PROBLEM FOR KEYSTONE TO PAY THE BILL. KEYSTONE ONLY PAID HALF AND REFUSED TO LOOK INTO A RECALL. CAMPING WORLD WOULD NOT GIVE THE CONSUMER ANY PICTURES NOR THE COPPER TUBING. CAMPING WORLD CLAIMED THEY NEED TO SEND IT TO KEYSTONE BUT WOULD KEEP THE PICTURES ON FILE..UPDATED 1/7/2013 *JS

Source: NHTSA complaint ODI #10484902 · view all complaints for this vehicle at nhtsa.gov

TL* THE CONTACT OWNS A 2011 KEYSTONE COUGAR FIFTH WHEEL TRAILER. THE CONTACT STATED THAT WHILE THE AIR CONDITIONER WAS IN OPERATION, THE MAIN CIRCUIT BREAKER WOULD TRIP AS A RESULT OF A WIRE SHORTAGE. IN ADDITION, THE CIRCUIT BREAKER PANEL HAD BECOME EXTREMELY HOT TO THE TOUCH. THE FAILURE RECURRED FREQUENTLY. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V606000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS). THE REMEDY WAS NOT SUFFICIENT AND THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSIS WHERE THEY WERE UNABLE TO DIAGNOSE A PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS UNKNOWN.

Source: NHTSA complaint ODI #10417008 · view all complaints for this vehicle at nhtsa.gov

THE SPARE TIRE HAS A COVER AND THE TRAILER HAS ALWAYS BEEN STORED IN A TEMPERATURE-CONTROLLED GARAGE. THE TIRE WAS INSTALLED ON THE TRAILER (IN THE RIGHT REAR POSITION) FOR THE FIRST TIME, PRESSURE CHECKED (65 PSI), AND DRIVEN 25-30 MILES ON I-25 AT 60-62 MPH BEFORE SUFFERING A CATASTROPHIC BLOW-OUT (ACCOMPANIED BY A VERY LARGE "BANG"). THE ENTIRE TREAD AREA PEELED OFF THE TIRE AND A LARGE HOLE REMAINED IN THE TREAD AREA OF THE CARCASS WITH JAGGED STEEL BELT CORDS PROTRUDING. WHILE GETTING THE TRAILER STOPPED, THE FLAILING TIRE (VISIBLE IN THE REARVIEW MIRROR) REPEATEDLY STRUCK THE SIDE OF THE TRAILER. THE WHEEL MOLDING ON THE SIDE OF THE TRAILER ABOVE THE WHEELS WAS TORN OFF AND DISINTEGRATED. THE ALUMINUM PANEL ABOVE THE WHEELS WAS BADLY DAMAGED AND COMPACTED INTO THE AREA BEHIND THE WHEEL AND IN FRONT OF THE ACCESS STEPS. THE STEPS AND MAIN ACCESS DOOR WERE ALSO DAMAGED. THE UNDERBODY AREA WAS DAMAGED IN THAT THE BELLY COVERING AND INSULATION WERE SHREDDED. THIS TIRE WAS A POWER KING TOWMAX STR SIZE ST225/75R15 IDENTIFIED BY DOT 83B4GPB1010.

Source: NHTSA complaint ODI #10979976 · view all complaints for this vehicle at nhtsa.gov

I OWN A 2011 KEYSTONE COUGAR 5TH WHEEL THAT INCORPORATES A SLIDE-OUT BUMPER / BIKE RACK THAT THE SPARE TIRE IS MOUNTED ON. THE SAME PRODUCT WAS USED IN SIMILAR 2011 KEYSTONE 5TH WHEELS THAT WERE THE SUBJECT OF A KEYSTONE RECALL #12-178 INVOLVING THE NHTSA. OUR BUMPER HAS FAILED IN THE SAME MANOR DUE TO METAL FATIGUE. THIS WAS A VERY SERIOUS SITUATION THAT OCCURRED WHILE DRIVING ON THE INTERSTATE THROUGH SALT LAKE CITY ON 6 LANES OF TRAFFIC TRAVELING 80 MPH. THE BUMPER HOLDING THE SPARE TIRE & OUR 2 BIKES ON THE RACK WERE HANGING JUST ABOVE THE PAVEMENT. FORTUNATELY, SEVERAL DRIVERS ALERTED ME TO THIS & I WAS ABLE TO PULL OVER TO THE SHOULDER. WHILE DEALING WITH THIS, I WAS NEARLY KILLED BY SEVERAL LARGE TRUCKS THAT NARROWLY MISSED ME. AFTER TAKING THE SPARE TIRE & THE BIKES OFF, I SECURED THE BUMPER WITH STRAPS AS BEST I COULD & CONTINUED TO MY DESTINATION OF LAKE HAVASU CITY, AZ. I CAN ONLY IMAGINE THE DAMAGE & POSSIBLE DEATH THAT WOULD HAVE OCCURRED IF THE ASSEMBLY HAD FALLEN OFF. KEYSTONE MANAGEMENT MADE A DECISION TO DECLINE TO DO ANYTHING & SAID I NEEDED TO DEAL WITH LIPPERT COMPONENTS, THE SUPPLIERS OF THE ASSEMBLY. THEY ALSO DECLINED TO DO ANYTHING. I DO NOT UNDERSTAND WHY NHTSA DID NOT REQUIRE A RECALL ON ALL 2011 KEYSTONE COUGAR PRODUCTS THAT INCORPORATED THAT EXACT SAME ASSEMBLY.

Source: NHTSA complaint ODI #10851808 · view all complaints for this vehicle at nhtsa.gov