We received a recall notice for a propane regulator. We contacted Camping World as directed. We made an appointment well in advance to have the part installed at Camping World, North Conway, NH. This location was the closest to where we were vacationing. We interrupted out vacation to have the part installed. I used propane during our vacation. We are now receiving phone calls from the staff at Camping World, North Conway, NH saying that the wrong part was installed and we either need to bring the camper back or pay for the part that was installed plus labor. WHY? We followed the recall notice's instructions. We inquired several times with the service personnel at Camping World, North Conway, NH that the part was in stock and available. We were assured each time we inquired that they had the correct part, and they would be able to accommodate us in a timely manner for installation of the replacement. That the interruption of vacation would be minimal. The service technician at Camping Word, North Conway, NH should have realized that they did not have the correct part. We were very limited in our time for the vacation as well as travelling back to Camping World, North Conway or anywhere else in New Hampshire. We did suggest that they send a Service Technician to our house. We were informed that was not an option. I used the propane during our vacation. Our grandchildren were with us. How much danger did we put them in? We are very upset that we can no longer use the propane in our camper safely. We are also upset that we are receiving voice mails 3 weeks after the part was put in. The person who is leaving the messages is not very polite. We feel that Camping World should send a technician free of charge to our residence to fix their mistake.

Source: NHTSA complaint ODI #11670824 · view all complaints for this vehicle at nhtsa.gov

We experienced three consecutive tire blowouts on our 2021 Keystone Hideout 198RB. All blowouts were on the same side (passenger side). Since we purchased the trailer new we noticed unusual tire wear patterns on the passenger side resulting in a cone like wear. The outside of the tire wears faster than the other. We reported this to the dealer and the axle was replaced. However, despite the replacement, the problem continued. The first blowout occurred in 2024, driving on [XXX] heading west towards Barstow. The blowout endangered us as well as others on the road with tire debris flying into traffic. With the blowout there was little time to get to a safe location. We were left on the side of [XXX] and needed California Highway patrol to help us get to safety off the freeway. The second blowout occurred on [XXX], a two lane highway with a speed limit of 55 mph. The blowout here not only launched debris into the air endangering vehicles behind us but also vehicles traveling the opposite direction as vehicles behind us swerved to avoid the tire debris. Following the second blowout, I contacted the dealer again concerned about the repeated blowouts on the same side with the unusual wear pattern. They took measurements and informed me everything is within normal limits. Less than four months later, I had another blowout on a brand new tire on the same side. Even brand new tires are not able to withstand the structural defect causing the unusual wear on the tire. We have had no blowouts on the drive side of the vehicle. We frequently monitor our tire pressure to keep it at the 75 PSI as directed, before traveling on each trip. We always travel light and each time of the blow out, our travel trailer was lightly packed not even carrying any liquids in our holding tanks. The blowouts occurred at speeds between 50 and 60 mph. Despite efforts to correct this saftey issue with the dealer, I'm worried this could cause an accident if not corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11758963 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2021 Keystone Keystone Fifth Wheel Trailer. The contact stated that the frame was twisted and bent. The vehicle was taken to an independent mechanic who confirmed there was no warranty coverage. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

Source: NHTSA complaint ODI #11738112 · view all complaints for this vehicle at nhtsa.gov