At least one recall carries a do-not-drive or park-outside warning. Confirm by VIN that the repair was completed before driving or buying this car. The fix is free at a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Electrical system recall
A fire increases the risk of injury.
- Remedy
- Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
- Status
- Park outside and away from buildings until repaired. Dealer fixes it free.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
Seats without mounting bolts may not properly restrain an occupant, increasing the risk of injury.
- Remedy
- Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
A remote smart parking assist feature that miscalculates stopping distances may increase the risk of a crash.
- Remedy
- Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
A headliner with inadequate impact protection increases the risk of injury during a crash.
- Remedy
- Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Seat belts recall
A seat belt retractor that does not operate as intended increases the risk of injury in a crash.
- Remedy
- Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Transmission recall
A loss of drive power or differential lock up can increase the risk of a crash.
- Remedy
- Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
An instrument panel screen that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
- Remedy
- The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
- Status
- Corrected automatically through an over-the-air software update.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
11
Most reports here involve sudden stalling.
Read full complaint
Vehicle loses accelerator control unless under 30mph. Dealer says they cannot replicate and corporate have decided the vehicle works as designed. I have a video of vehicle losing power and it doesn't help. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11690450 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
125
Most reports here involve software faults.
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Beginning sometime after purchase, our 2024 Kia EV9 (VIN: [XXX]) developed a recurring failure of the multimedia display system (head unit). The screen goes completely dark after approximately 5 minutes of drive time and only restores after a full vehicle restart. This failure occurred approximately 10 to 14 times before we brought the vehicle in for service. Critically, when the multimedia screen goes dark, the rearview camera display is also rendered completely unavailable. As the rearview camera is federally mandated safety equipment under FMVSS 111, this failure left us unable to use the camera while backing up on multiple occasions, creating a serious safety hazard to pedestrians, cyclists, and other vehicles behind our car. The vehicle was dropped off at Grand Kia (Wheat Ridge, CO) on XXX for diagnosis. The service technician disassembled and reassembled the head unit and contacted Kia Techline for an action plan. We were told a replacement part was on order. As of the date of this complaint, the vehicle has been out of service for over six weeks with no confirmed repair timeline and minimal communication from the dealer or Kia America. This is our second significant warranty-related repair issue with this vehicle. We are filing this complaint to create a federal record of a safety defect involving the loss of federally mandated rearview camera functionality, and to request that NHTSA investigate whether this failure pattern exists across other 2024 Kia EV9 vehicles. Requested Action: Investigation of potential safety defect involving multimedia/head unit failure causing loss of rearview camera in 2024 Kia EV9 vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11760318 · view all complaints for this vehicle at nhtsa.gov
Brakes
5
Most reports here involve loss of braking.
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I was driving around 60-65 mph on the highway when suddenly a warning alarm went off and the warning light read “stop vehicle and check brake system”. I took my foot off the accelerator and car continued to maintain speed. The power brakes did not work. I put the car into neutral hoping that would slow it down, but it continued to maintain speed. I went into the right lane and put on my hazards. When I had the opportunity to pull into the breakdown lane, I did so and was able to push the brake pedal manually and get the car to stop, and turn it off. When I turned the car back on again, I got the same warnings and alarms. After 5-10 minutes, when I turned the car on, everything seemed to have cleared. I still had the car towed to KIA to investigate the issue.
Source: NHTSA complaint ODI #11669841 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
40
Most reports here involve loss of steering.
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For several weeks the car has felt out of balance and I had it in the shop once to be balanced. The balance felt it lasted a very short time. I took the car in today to be checked out and the passenger rear tire couldn’t hold a balance. Mechanic removed tire and the interior sound deadening foam had detached on greater than 50% of the diameter of the tire. This has been widely commented on as a common failure mode for these Hankook tires on EV9 vehicles. I wanted the remaining tires inspected but as they would hold a balance the dealer had no reason to put in the labor of removing and inspecting the foam. 285/45 R21
Source: NHTSA complaint ODI #11744641 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
5
Most reports here involve software faults. Of these, 1 mention a crash, 4 mention an injury.
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The contact owns a 2024 Kia EV9. The contact stated that while attempting to release the rear seat belt to install a child safety seat, a significant amount of effort was required. The contact stated that after struggling with the seat belts over several months of use, the seat belt became fully jammed and no longer was able to be extended. The dealer was notified of the failure on several occasions. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 25,600.
Source: NHTSA complaint ODI #11758624 · view all complaints for this vehicle at nhtsa.gov
Structure & body
8
Most reports here involve other issues.
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Windshield wipers stopped working in middle of bad snow storm. I had to pull over, wait for the weather to improve before proceeding. I have a minor child and safety is a concern to me. Thought it was the wiper so I went to AutoZone to replace it and was told the problem is the wiper motor and that I needed to take to the dealership for repair
Source: NHTSA complaint ODI #11716100 · view all complaints for this vehicle at nhtsa.gov
Other systems
13
Most reports here involve software faults.
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In October 2025, my drivers seat began to move forward and fold on its own. I was sitting in the seat and crushed. I was able to free myself. I might have photos. I did call Kia. For a second time maybe a month ago, I was undoing my son's car seat from the latch and the seat began to fold up and pinned my neck and arm. I thought I was going to die. This was a rear passenger seat.
Source: NHTSA complaint ODI #11740877 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2024 has 207 complaints on file, more than the 2025 (12). That is the most of the 3 model years of the Kia EV9 we cover. Older model years have had longer to collect complaints.