The vehicle's oil was changed at Transitowne Kia of West Seneca, NY on 10/19/24 with 19,576 on the odometer. During the oil change, a Kia multi-point inspection was performed. No leaks or other concerns were found. On [XXX] with around 19,596 on the odometer while driving on [XXX] the vehicle experienced a sudden loss of power accompanied by grinding noises coming from the engine. This was followed by the check engine light flashing and the low oil indicator illuminating. I pulled over and found that a massive amount of oil was rapidly pouring out from beneath the vehicle. Vehicle was towed back to Transitowne Kia who on 10/21/24 diagnosed the issue as a failure to the oil pressure setting unit. Transitowne Kia replaced an oil plug and alleges the issue is unrelated to the oil change. They further allege the vehicle's engine is functioning fine following their complete engine diagnostic testing and the vehicle is ready to be picked up. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11621452 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Kia Sorento Hybrid. The contact stated that while operating the vehicle, the message "Battery Not Fully Charged" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 12,000.

Source: NHTSA complaint ODI #11624790 · view all complaints for this vehicle at nhtsa.gov

My vehicle has a breaking issue. When breaking the breaks either hard break or get sticky and grab, release, and grab. This is scary. Sometimes you are slowing down on a 55MPH road and suddenly you hard break even though you weren’t slamming down on the breaks! I have almost been rear ended multiple times. The problem has been reproduced by myself, a few friends, and family members. However, the dealership says it is normal. I know it’s not! I’ve had this vehicle for 42000 miles! This has not been checked by the police. This started after the dealership replaced my tires.

Source: NHTSA complaint ODI #11659868 · view all complaints for this vehicle at nhtsa.gov

I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.

Source: NHTSA complaint ODI #11639500 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after closing the front driver's side door, the rear windshield inadvertently shattered. The glass shards from the rear windshield fell inside the vehicle, but the contact was not injured. The contact stated that there was no impact to the vehicle to cause the rear windshield to shatter. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.

Source: NHTSA complaint ODI #11606167 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2022 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, First Team Kia (4834A Bridge Rd, Suffolk, VA 23435, (757)260-3590). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Source: NHTSA complaint ODI #11628212 · view all complaints for this vehicle at nhtsa.gov