I BOUGHT MY CAR IN SEPTEMBER OF 2020. SINCE I PURCHASED THIS VEHICLE, I HAVE ONLY DRIVEN 4000 MILES. THIS VEHICLE HAS ONLY BEEN DRIVEN AROUND MY NEIGHBORHOOD AND THROUGHOUT MY CITY, NEVER ON THE HIGHWAY OR FREEWAY. I ONLY USE MY LEXUS TO BUY GROCERIES AND TAKE MY KIDS TO SCHOOL. THE CITY OF DEARBORN STREETS ARE CONSTANTLY CLEANED, AND THERE ARE NEVER ANY SEMI-TRUCKS. WHEN I AM NOT DRIVING MY LEXUS, IT STAYS INSIDE MY GARAGE. I WASH MY LEXUS EVERY WEEK, AND I NEVER DRIVE IT IN HARSH CONDITIONS. BUT I HAVE HAD TO REPLACE MY WINDSHIELD THREE TIMES, AND IT HAS NOT EVEN BEEN A YEAR SINCE I BOUGHT THE CAR. THE FIRST TIME I GOT A CHIP ON MY WINDSHIELD, I ONLY HAD 112 MILES ON THE VEHICLE. I DID NOT DRIVE ON THE HIGHWAY; I ONLY DROVE TO THE SUPERMARKET NEXT TO MY HOUSE. I WAS VERY FRUSTRATED BECAUSE I HAVE NOT EVEN HAD THE CAR FOR A MONTH. I DID SOME RESEARCH, AND I CONCLUDED THAT OTHER LEXUS LX 570 HAVE THE SAME PROBLEM WITH THEIR WINDSHIELD; THE WINDSHIELD CRACKS VERY EASILY. A WINDSHIELD REPLACEMENT COMPANY CAME, AND THEY WERE ABLE TO FILL IN THE CHIP TO PREVENT IT FROM SPREADING. BUT THEN, A WEEK LATER, THE WINDSHIELD HAD ANOTHER CHIP. WE THEN HAD TO PAY FOR THE COMPANY TO COME BACK AND FILL IT IN. TWO AND HALF WEEKS LATER, I TOOK MY CAR TO A CAR WASH. EVERYTHING WAS FINE UNTIL THE FOLLOWING MORNING WHEN I WOKE UP TO FIND A SIGNIFICANT CRACK IN THE MIDDLE OF MY WINDSHIELD. WE HAD TO PAY THREE THOUSAND DOLLARS FOR THE WINDSHIELD TO BE REPLACED. THE COMPANY REPLACED IT WITH AN ORIGINAL LEXUS WINDSHIELD WHICH CAME STRAIGHT FROM THE LEXUS FACTORY. I DECIDED NOT TO DRIVE THE CAR FOR TWO WEEKS, AND I LEFT IT IN MY GARAGE. THEN WHEN I FINALLY DROVE THE CAR, IT GOT ANOTHER CHIP ON THE WINDSHIELD. THERE WERE NO TRUCKS IN FRONT OF ME, AND THE WEATHER WAS PERFECT. JUST YESTERDAY, WHILE DRIVING FROM KROGER, A CRACK RUING FROM THE TOP HALF OF MY WINDSHIELD APPEARED. ## VIN PASSED ## LEXUS 2020 ##

Source: NHTSA complaint ODI #11416638 · view all complaints for this vehicle at nhtsa.gov