Fuel door does not open. Mis-aligned door does not open. Car has been back to the dealer twice for this problem. Both times we were told the entire assembly was replaced and both times the door was still visibly mis-aligned. See photos attached

Source: NHTSA complaint ODI #11576981 · view all complaints for this vehicle at nhtsa.gov

I allowed a software update to my vehicle about six weeks ago. Now, about 10 minutes after starting the car, a screen comes up, completely covering all vehicle information. The screen does not close except with repeated tapping of the X and the left bar. Closing the screen requires attention that would be better paid to road conditions and other drivers. I asked my Lexus dealer service department to get rid of the screen. They were unable to do so. They suggested contacting Lexus via the emergency button while parked. I did so but when I replied that I did not have an emergency, I was disconnected. If this screen came up when the vehicle is started, then it would not be a safety concern. But coming up 10 minutes after ignition, it is definitely a dangerous distraction. I live in a mountainous region where driving requires full attention. It is a 30 minute drive to where I can pull over and get rid of the screen. During this time I am distracted by the screen and have no access to vehicle information.

Source: NHTSA complaint ODI #11581900 · view all complaints for this vehicle at nhtsa.gov

I purchased a new Lexus NX 350 on Oct 15, 2022. On Aug 7, 2023, with 6300 miles, my tire and wheel flew off while I was exiting a 5 lane highway. The tire continued rolling and went through the windshield of another vehicle. I was able to get the car off to the side of the exit ramp while riding on the rotor. The dealer claimed no responsibility even though the car had been in for its initial 5K service that included a tire rotation 1300 miles earlier. I asked Lexus Corporate to inspect the vehicle to protect others from a potential serious hazard. Lexus said the lug bolts were shorter in style and incompatible with the standard lug bolts. In addition the jack was missing. Why would I or anyone change lug bolts when the wheels and tires are still original? In addition, this SUV has 20” standard run flat tires which does not include a jack..

Source: NHTSA complaint ODI #11547533 · view all complaints for this vehicle at nhtsa.gov

Hello, I'm currently in Ontario, Canada, and I've been experiencing an issue with my car. Specifically, the driver's door refuses to open when the temperature drops below freezing. This problem is consistently occurring, making it quite inconvenient as I'm unable to access the driver's side. It appears that the sensor freezes in such conditions, preventing the door from opening externally. Its been 5 days the temperature is below freezing and my driver side door will not open from outside door handle. Fortunately, it does open from the inside. This situation becomes particularly hazardous during strong winds when I have to open the door from the passenger side, risking the door swinging open unexpectedly. This could potentially lead to fatal consequences if the door collides with a passing vehicle or motorcycle. This issue is recorded by multiple dealers, its reported on Lexus forums and i have escalated it to Lexus of London. Canada. And Lexus USA too.

Source: NHTSA complaint ODI #11557308 · view all complaints for this vehicle at nhtsa.gov

Safety recall was issue in July 2023. NHTSA Recall Number 23V478, Manufacturer Recall Number 23LB01. As of today March 2024, there still no remedy for the recall. I'm not able to use the car because of this safety recall. Over 8 months with no remedy or timeline when it will be fix.

Source: NHTSA complaint ODI #11577482 · view all complaints for this vehicle at nhtsa.gov