Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
2
Most reports here involve unintended acceleration. Of these, 1 mention a crash, 1 mention an injury.
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The transmission (Torque Converter) is shuddering at a certain RPM range when it is in 3rd gear (in between 1000-2000 RPM) in my case. (Roughly 15-25 mph) This could lead to an uneven acceleration and cause an accident. Especially in a bad traction situation ex)snow, rain, uneven surface and etc. Also, it could cause and accident due to unable to accelerate in time. The vehicle was inspected and dealership were saying it was the tire and balancing issue, but not fixed. There is no warning light associated with.
Source: NHTSA complaint ODI #11688831 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve software faults.
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I am happy to have anyone come look at my vehicle for inspection. My passenger headlight daytime running light LEDs have changed color and are failing in this sealed unit. I have spoken with a service technician at a body shop, and had my insurance company inspect my headlight as they all believe it is faulty. The daytime running element is a completely off-white yellowed color, while it should only be cool white LED color. This completely varied color impacts the performance and visibility of my vehicle. This different color and fading output is impacting my vehicle's visibility while on the road, and makes me less visible to other vehicle and pedestrian traffic on any and all roadways. This very problem was reported to a service and body shop repair location, and was inspected by a Lexus dealership at the request of Lexus Brand Engagement for the dealer service to inspect and report on their findings. The dealer determined the headlight would need to be replaced to repair the failing daytime running element. There have been zero warning lamps or messages about this failing headlight component, and this began to appear after the headlight on the driver's side of the vehicle was replaced because of a completely separate accident and subsequent repair. The discoloration and faded output of the daytime running element was the issue with both of these headlights, only noticed when the driver side headlight unit was completely replaced, indicating this error on the passenger side. A service technician told me directly this could be the start of a recall. I have looked online and many other NX and other Toyota-Lexus drivers are experiencing early-onset failure of these headlight components. There was mention of these components overheating and failing. My vehicle is only four years old, and Lexus Brand Engagement has refused to follow up about this failing component. This is not normal for these components to be failing at such an early point of lifetime use.
Source: NHTSA complaint ODI #11760425 · view all complaints for this vehicle at nhtsa.gov
Brakes
2
Most reports here involve software faults. Of these, 2 mention a crash.
Source: NHTSA complaint ODI #11727578 · view all complaints for this vehicle at nhtsa.gov
Structure & body
2
Most reports here involve other issues. Of these, 1 mention a crash.
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The sunroof exploded while I was driving on the highway, traveling at approximately 70 mph. There was frost on the car & I had the defroster up high when initially getting into the car. However, by the time I got on the highway, it was turned down to the 2nd level. Prior to this occurring, I did not hear any noise or anything that would cause me to think there was something wrong with the sunroof. The explosion caused me to duck down immediately, but there were no other vehicles around me. The vehicle has been inspected and repaired. I filed a claim with my Insurance company & had the repairs completed at a local body shop. However, I do believe they took the vehicle to Lexus to be repaired.
Source: NHTSA complaint ODI #11699244 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11646770 · view all complaints for this vehicle at nhtsa.gov