The contact owns a 2023 Lexus NX 350. The contact stated that while driving at various speeds or while idling, the transmission independedntly shifted into park (P), and the vehicle failed to move forward. The contact applied excessive pressure to the accelerator pedal while depressing the parking brake to unlock the transmission, allowing the vehicle to shift into drive (D). The vehicle was taken to the dealer, where a software update was performed; however, the failure persisted. The failure mileage was approximately 39,500.

Source: NHTSA complaint ODI #11764392 · view all complaints for this vehicle at nhtsa.gov

On [XXX] my Lexus would not start properly and then I heard noises which were associated with the battery closing down. This included locking all the doors. I was trapped in the car for 50-60 minutes until a repair person unlocked the door. This is a safety issue because the temperature where I live (las Vegas) is over 100 degrees months of the year. According to other Lexus owners, mine was a somewhat common experience. Some people have had the battery fail while driving. A recall to fix the problem is needed. When I contacted both corporate Lexus and my dealer they played dumb and told me to drive the car more often, but no one could specify how much that would be. Purchased in February, 2023 the vehicle has over 25,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11685144 · view all complaints for this vehicle at nhtsa.gov

My concern is regarding the auto start-stop feature. It is a concern since the feature is tied to both the brakes and engine, and it could lead to other/bigger issues. When stepping on the brakes to come to a stop, sometimes the auto start-stop feature turns on. Upon releasing the brakes, there is a loud grinding noise. I brought it to the dealer twice for this issue. The first time a master technician got in the car with me, he drove it and he was able to reproduce the sound continuously, at least 10 times. I left my car with them for a week and was told they were never able to reproduce the noise again. I brought my car home and drove it for 5 days and then it started making the noise again. I took it back to the dealership and they kept it for another 5 days. I was told again they were not able to reproduce the noise. There have been no warning lamps, messages or other symptoms of the problem. As background, I purchased my car in April of 2023. The noise started in January of 2024, with less than 6800 miles on it. It happened off and on and it took a few weeks for me to realize the noise was tied to the start-stop feature. Once it became more prevalent, that is when I finally called the dealership to explain the issue and got an appointment to take my car in on 2/19/2024. I currently don't have videos to attach but can follow up with videos in the future if needed.

Source: NHTSA complaint ODI #11575807 · view all complaints for this vehicle at nhtsa.gov

Airbags failed to deploy during a crash where lexus was hit on driver's side. We got an alert that they malfunctioned. During inspection, the wire for the airbags was pulled which would indicate deployment. Car was totaled.

Source: NHTSA complaint ODI #11566195 · view all complaints for this vehicle at nhtsa.gov

Two year old 22500 miles. Driving down the highway doing around 75 and my sunroof blew up. Just exploded. Nothing hit it, temperature was around 70 degrees. Was about 10 miles into my morning commute. Nothing could have caused this. No impacts, no odd temperature fluctuations. Just a glass failure.

Source: NHTSA complaint ODI #11686223 · view all complaints for this vehicle at nhtsa.gov