I am [XXX] old, have been driving since I was 16, and until this incident, have never been in an accident. On [XXX], I was parallel parking in my friend's quiet suburban neighborhood, as we do yoga together every Sunday morning. I reversed into the space. Then I wanted to pull forward slightly to straighten out my vehicle. As I shifted into drive, I recall hearing the engine rev. My foot was on the brake but the car lurched forward at about 25 mph and rammed into the car parked in front of me, crunching his rear tail light and bumper and damaging the front of the passenger side of my vehicle. As soon as my car hit the car in front of me, it stopped. My foot was on the brake during the entire incident. Lexus is supposed to finish their 45 day investigation soon. But they did not seem concerned that I am still driving this vehicle. I am worried it could happen again and this time could be far worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11634920 · view all complaints for this vehicle at nhtsa.gov

What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The Lexus freeze data shows Brake module voltage from ecu appears to have dropped to 8.6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13.8. It appears that the voltage drops intermittently. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer Lexus inspected the car on March 13th under product liability Case #240301000412. There is a police report. Insurance AAA totaled the car without inspecting the braking system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car was originally purchased as a brand new car in 2020 and regularly maintained by Lexus dealer. But the engine did not start one time with warning sign that the remote key can not be detected. Dealer replaced the car battery for this problem. There were times when the doors do not open for a few minutes. There were a few times that it seemed that the car did not come to a complete stop. There are many times that the car would jerk a bit and come to a sudden stop on its own when the car was driven normally and safely.

Source: NHTSA complaint ODI #11579007 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Lexus UX 250H. The contact stated that while driving approximately 40-50 MPH, the sunroof shattered without impact. The vehicle was taken to the dealer, where it was diagnosed with a spontaneous tempered glass failure. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 50,370.

Source: NHTSA complaint ODI #11734568 · view all complaints for this vehicle at nhtsa.gov