Transmission started shifting hard when going from 1-2, up and down shifting. Sometimes there is a grinding sound and then a very hard shift into 2nd gear. 1 time it would not shift at all after coming to a stop. Diagnosed by Ford as bad A clutch and needing to be replaced.

Source: NHTSA complaint ODI #11762115 · view all complaints for this vehicle at nhtsa.gov

I am filing this complaint regarding the recurring infotainment screen failure on my 2020 Lincoln Aviator. The center display repeatedly goes completely black while driving or when using Apple CarPlay. When this occurs, I lose the backup camera, navigation, audio, climate controls, and other vehicle functions. The loss of the backup camera creates a serious safety hazard when reversing. The vehicle has been taken to an authorized Lincoln dealership numerous times for this same issue. The dealership has performed software updates, module programming, module replacement, diagnostics, and recall-related repairs. Despite these repeated repair attempts, the defect remains unresolved. I was informed there is currently no permanent repair for this recurring problem. I have spent significant time and money returning the vehicle for repairs and have opened multiple cases with Lincoln/Ford requesting a permanent solution and vehicle repurchase. Despite repeated unsuccessful repairs, Ford denied my request. This is an intermittent safety defect that occurs without warning and continues after multiple repair attempts. I respectfully request that NHTSA investigate this defect and determine whether the current recalls and repair procedures adequately correct this safety issue, as I believe other 2020 Lincoln Aviator owners may be experiencing the same unresolved problem.

Source: NHTSA complaint ODI #11760001 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Lincoln Aviator. The contact stated that after restarting the vehicle, the transmission was shifted to drive (D), but the vehicle failed to move while the accelerator pedal was depressed, and the engine was revving. The messages "Park Brake Malfunction Service", "System Braking Issue", "Service Advancetrac", "Park Malfunction Service Now", and "Check Brake System" were displayed. Additionally, the vehicle previously hesitated to accelerate while driving. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 89,635.

Source: NHTSA complaint ODI #11749623 · view all complaints for this vehicle at nhtsa.gov

To Whom It May Concern, Please see attached formal notice regarding recurring defects, safety-related recall issues, Certified Pre-Owned representations, and financing concerns associated with my 2020 Lincoln Aviator Reserve VIN [XXX] . This matter involves: • recurring suspension and electrical concerns; • safety-related rearview camera/SYNC recall issues; • repeated dealership repair activity; • diminished reliability and value; • Certified Pre-Owned reliance; • and unresolved manufacturer-level concerns despite extensive servicing history. Please escalate this matter immediately to executive customer relations and manufacturer review. I am requesting: • a formal manufacturer investigation, • preservation of all records associated with this VIN, • and review for buyback, goodwill compensation, warranty relief, or other global resolution options. Please confirm receipt and provide a case number immediately. Sincerely, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11736923 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 25V093000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Source: NHTSA complaint ODI #11660663 · view all complaints for this vehicle at nhtsa.gov

Glass portion of passenger side rear view mirror fell off as vehicle was exiting driveway possibly due to defective adhesive much like the safety recall on the door pillar trim. Incident was captured on home surveillance camera.

Source: NHTSA complaint ODI #11688953 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Lincoln Aviator. The contact stated that on several occasions while shifted to reverse(R), and occasionally while in drive(D), the vehicle jerked violently and did not stop jerking until the brake pedal was depressed. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

Source: NHTSA complaint ODI #11757029 · view all complaints for this vehicle at nhtsa.gov