This vehicle suffers from the low-pressure fuel pump defect tracked under NHTSA Campaign Number 25V455000 (Ford Recall 25S75). Since 2024, the vehicle has experienced a recurring Check Engine Light accompanied by engine hesitation and fuel delivery failures. Because the manufacturer has failed to provide a final recall remedy, the authorized Lincoln dealership repeatedly refused to fix the underlying issue. Instead, they continually cleared the error codes and instructed me to keep driving the vehicle. Operating the vehicle with this active safety defect caused severe fuel-management failures and misfires, forcing raw fuel into the exhaust system and completely melting the catalytic converter. The manufacturer is now refusing to cover the catalytic converter under the Federal Emissions Warranty, citing that the vehicle is slightly over 80,000 miles—even though the failure was explicitly documented by the dealer well before that threshold. The lack of a timely recall remedy has directly resulted in secondary vehicle damage, creating an unsafe operating condition and compromised emissions controls.

Source: NHTSA complaint ODI #11764072 · view all complaints for this vehicle at nhtsa.gov

I had damage to my electrical system caused by rodents chewing wires. Upon researching this issue I have found that Ford Motor Company has used soy-based wire coatings which has led to this being a consistent problem with this vehicle. Not only did this cost me $1,500+ dollars to repair which is not covered by warranty it clearly presents a safety hazard in a hybrid vehicle with a high voltage system. It isn't right that Ford Motor Company sticks me with this bill nor is is right that this is allowed to go on without them being responsible to replace affected wiring.

Source: NHTSA complaint ODI #11637250 · view all complaints for this vehicle at nhtsa.gov

After dealer did 3 software updates for recalls I experienced 2 safety issues: 1) Wiper blades now do not recline to the proper position. Right blade goes down past windshield & hits the plastic piece making an extremely loud whack. Left blade does not lower to proper position & obstructs the lower view of windshield & the washer on left blade no longer works. 2) More concerning is while driving in reverse (in rain & dark), the car came to a complete & sudden halt practically giving me whiplash & making an extremely loud crash sound. Car came to such a hard & sudden stop I thought I had hit a wall even though there was 1) No warning light displayed or sound to indicate an obstruction or pending crash 2) Nothing displayed on rear camera. Got out to see what I hit & why car stopped but found nothing wrong. Proceeded to continue backing up & it happened again. The car went about 3’ more then same thing happened. Then another 3’ it happened a 3rd time. It jolted my neck 3 times leaving me in pain. This incident was extremely frightening given I’m a handicapped driver & could have been stranded somewhere alone unable to drive the car at all. I suspect these 2 safety issues are related to Lincoln’s recall remedy & software updates as nothing else was done on my vehicle during my recent service other than replacing the front grill emblem.

Source: NHTSA complaint ODI #11515102 · view all complaints for this vehicle at nhtsa.gov

I ran over a pothole in NYC at approx 10 mph. The air suspension light came on and a warning message for service and to not driver over 35MPH. I brought the vehicle to the dealership and was told they needed to replace the full suspension system and two front struts. Vehicle has been waiting for parts for over a month.

Source: NHTSA complaint ODI #11467597 · view all complaints for this vehicle at nhtsa.gov

Safety issue that occurs while driving that nearly caused me to drive off rd multiple times, has been reported by others on Lincoln forum & appears to be pervasive safety issue. 2nd row seat automatically folds down, moves up & slams into back of drivers seat, even WHILE driving. Happened sev times, twice at night while on Hwy doing 70mph. Had to pull off Hwy, push seat back & relatch. 2 hrs later, it happened again. Previously, dealer looked at but couldn’t ID cause. Now, tech reports button on top of 2nd row seat was stuck down even though it ‘looks’ like it’s not. Some have had dealer replace the button but after a few mos the new one gets stuck. Others report theirs is stuck down & since car’s out of warranty, they need to pay to fix it (to avoid an accident). Urging NHTSA to investigate as this is a significant safety concern.

Source: NHTSA complaint ODI #11649958 · view all complaints for this vehicle at nhtsa.gov