Since day one from the purchase of this vehicle, I have been experiencing seatbelt issues. This car was purchased for my work. It’s a commercial Livery vehicle, but I am suffering each day with complaints from riders and every time it goes to the dealership I am losing time and income. I have lost my confidence in this car. This car was bought for peace of mind but all I have ever experienced is nuisance, hassle, loss of time, suffering, [XXX] complaints and complete loss of confidence. I did not expect this from a new vehicle. The seat belts constantly twist, fail to retain proper tension/positioning, and rattle heavily against the trim. The authorized Lincoln dealership service department has verbally confirmed to me that this issue cannot be repaired because it is an inherent vehicle design flaw as agreed by service Director Chris Fallon. A permanent design defect in a critical safety restraint system substantially impairs both the safety and the market value of this vehicle, making it completely unfit for purpose. The car has been to the garage 3 times for this issue and still it’s unresolved. The dealership has confirmed it is unrepairable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11762714 · view all complaints for this vehicle at nhtsa.gov

right sideview mirror folds and unfolds without warning. On two occasions while driving on the interstate mirror folded on its own. While car was parked and turned off right side mirror folded on its own. My safety was at risk because I couldn't see oncoming cars while trying to get off road to address the problem. Took vehicle to dealer and was told that there wasn't a problem. Has not been reproduced at this time. Vehicle has not been inspected at this time, have appointment to have vehicle checked by dealer although I was already told by dealer that there wasn't a problem. No warning lights.

Source: NHTSA complaint ODI #11764751 · view all complaints for this vehicle at nhtsa.gov