The information screen is getting 'spider cracks" spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on the VIN.

Source: NHTSA complaint ODI #11714995 · view all complaints for this vehicle at nhtsa.gov

Vehicle randomly displays "smart brake system malfunction," "forward smart city brake malfunction" and " front radar system malfunction." This has been going on for at least a year. I will be driving on a highway, trying to accelerate and these messages will pop up. I'm not able to accelerate when these messages pop up and I have to turn on my hazard lights and pull over to the side of the road. The only thing that clears these warnings are for me to completely shut down my car and restart it. Luckily I have been able to get over to the side of the road on the highway without an accident, but these warning lights pop up when it's sunny out and there is no reason for the car to act the way it does. I took my car to the dealer the first time it happened and paid several hundred dollars for them to tell me that they don't know why it happened. There are several forums posted online with people having the same issues. Online posts say to make sure the sensors are clean and that the malfunction can activate if it's too hot, rainy, snowing or foggy? In my experience, it has happened only when it has been sunny. When the system decides to malfunction, the car will not accelerate, and it could make it easier for the car to be hit by another car. It's like the car just shuts down.

Source: NHTSA complaint ODI #11662517 · view all complaints for this vehicle at nhtsa.gov

Warning signal front camera sensor system malfunction Forward Smart City Brake Support malfunction When this initial happen the steering wheel becomes hard to maneuver than releases The front and back cameras are clear from any debris or obstructions What should I do next?

Source: NHTSA complaint ODI #11724926 · view all complaints for this vehicle at nhtsa.gov

The contact owned a 2020 Mazda CX-9. The contact stated that while driving approximately 60 MPH, a second vehicle crashed head-on into the front of the vehicle. During the head-on crash, no air bags inside the vehicle deployed. The contact sustained a concussion and right eye injury and later received medical attention. A Police report was filed at the scene. The vehicle was destroyed and towed to a local storage facility. No information was available concerning the second vehicle's occupants. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 130,000.

Source: NHTSA complaint ODI #11747446 · view all complaints for this vehicle at nhtsa.gov

While driving at freeway speed in Oregon, with 85 degrees ambient temperature and A/C inside set to 74 degrees, our CX-9 sunroof exploded outward. The sound was close to a very loud pop, and not the sound of rock/debris impact. At the time of explosion, there were no vehicles nearby and no overpasses from which an object could have dropped. The vehicle had been washed the day before and there was no visible damage to the sunroof. At the time of explosion, the sunroof and interior cover were closed. Upon stopping the vehicle (within less than one mile) inspection showed that nearly no glass fell downward, and approximately 50% of the total sunroof area had blown upward and out of the vehicle. The remainder of the shattered glass was still contained within the frame, with the edges visibly curved upward as though the glass had been pulled away from the car. There were three people in the vehicle at the time (driver, front seat passenger, and middle row passenger behind the driver). The two passengers were asleep and woke abruptly thinking we had been hit by something, as the explosive bang was followed by the sound of air rushing past the hole. There was no sound of glass rattling in the area over the sunroof cover, which seems to indicate glass had not broken inward and then blew out before stopping. I (driver) kept the cover closed and promptly pulled off the freeway to assess damage. I was unable to visit a dealer for warranty assessment due to vacation travel. A phone call to my local dealer did indicate it should be covered under warranty but it has not been inspected, this has not yet been confirmed. I rarely open the sunroof cover and have only opened the sunroof itself 3-4 times since purchase two years prior (2020). I did open the sunroof to give my son fresh air on curvy roads approximately one hour prior. No injuries, but if the cover had been opened we may have had glass falling into the cabin. No other visible or audible warnings occurred.

Source: NHTSA complaint ODI #11474545 · view all complaints for this vehicle at nhtsa.gov