The contact owns a 2024 Mercedes-Benz CLE300. The contact stated while driving 65 MPH, the check engine warning light illuminated. The vehicle was taken to a dealer where unknown repairs were performed. The vehicle was repaired, and the contact was informed by the dealer that the vehicle could be picked up; however, the check engine warning light was still illuminated. The dealer kept the vehicle. The dealer diagnosed the vehicle with an unknown sensor failure. The contact then went to fuel the vehicle. The next time the contact was able to drive the vehicle, while driving 65 MPH, the accelerator was depressed; however, the vehicle failed to respond, and the contact was almost in a crash. The contact pulled over to the side of the road and drove 30 MPH to the job. The vehicle was taken to the dealer where the dealer diagnosed the vehicle with a contaminated fuel system. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,900.

Source: NHTSA complaint ODI #11653240 · view all complaints for this vehicle at nhtsa.gov

I am filing this safety complaint regarding my 2024 Mercedes-Benz CLE 300, VIN [XXX] , license plate [XXX] . My vehicle is currently affected by an active safety recall: NHTSA Recall 26V281 / Mercedes-Benz recall campaign 2025060014. The recall concerns the instrument cluster / infotainment control unit software. According to the recall information, the instrument cluster display may briefly interrupt, reset, remain blank, or otherwise fail to display important driving-related information, which can increase the risk of a crash. I attempted in good faith to resolve this issue through authorized Mercedes-Benz dealerships, including Mercedes-Benz of [XXX] Downtown LA, Mercedes-Benz of Beverly Hills, and Mercedes-Benz / Calstar Motors in Glendale. However, the dealerships refused or failed to accept the vehicle for recall service, failed to provide a repair order, and/or failed to provide a clear written explanation or remedy timeline. This creates a serious safety and consumer problem. I am left with a vehicle that is subject to an active safety recall, but the authorized dealers are not providing a practical repair path. The vehicle’s use, value, and safety are materially affected. I also use the vehicle for car-sharing/business purposes, and an open safety recall prevents or restricts the vehicle from being used for that purpose. I am requesting that NHTSA document this complaint and review Mercedes-Benz USA’s handling of this recall, including the lack of available remedy, the refusal or failure of authorized dealers to accept the vehicle for recall service, and the lack of clear written guidance to the consumer. I am also requesting that Mercedes-Benz USA provide an immediate remedy, written safety instructions, a repair timeline, and appropriate accommodation, replacement, or repurchase review if the recall cannot be corrected within a reasonable time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11737352 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2024 Mercedes-Benz CLE 300. The contact received notification of NHTSA Campaign Number: 24V688000 (Park Brake, Back Over Prevention, Equipment). The contact stated that while the vehicle was stopped in traffic, the vehicle behind him ran into the rear end of the vehicle, causing him to be pushed into the vehicle in front of him. The contact stated that he applied the parking brake, but the vehicle did not stop as intended. There were no injuries and no medical attention needed. All vehicle involved sustained damage. There was no police report taken. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 11,000.

Source: NHTSA complaint ODI #11675894 · view all complaints for this vehicle at nhtsa.gov