Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Fuel system recall
A loss of drive power can increase the risk of a crash.
- Remedy
- Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 28, 2024. Owner notification letters will be mailed in phases, on February 23, 2024, April 19, 2024, June 28, 2024, August 9, 2024, October 1, 2024, and December 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 23V-445.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
Failure to alert occupants of an approaching vehicle can increase the risk of a crash or injury.
- Remedy
- Dealers will update the exit warning system software, free of charge. Owner notification letters were mailed September 8, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023080005.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Fuel system recall
A loss of drive power can increase the risk of a crash.
- Remedy
- Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed on June 14, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070012.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
9
Most reports here involve sudden stalling.
Read full complaint
The contact owns a 2023 Mercedes-Benz E-Class. The contact stated while driving at an undisclosed speed, the engine seized. The contact stated that the failure occurred while making a left turn. In addition, a malfunction error message illuminated. The contact stated while attempting to start the vehicle, the vehicle failed to start with the push to start. However, the vehicle did start using the key fob. The vehicle was taken to the dealer, however the failure was not duplicated. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Source: NHTSA complaint ODI #11741489 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
3
Most reports here involve sudden stalling.
Read full complaint
I am submitting this complaint regarding serious and repeated electronic failures in my 2023 Mercedes-Benz E 450 that pose a significant safety risk to myself and other drivers on the road. The vehicle has experienced complete dashboard failures on multiple occasions, including the loss of speedometer, fuel gauge, and gear shift indicators. Most critically, the vehicle recently shut down while in motion, displaying a “malfunction” warning and disabling the electronic steering system. I was unable to maneuver the vehicle off the road, creating an extremely dangerous situation. This vehicle has been brought to the dealership three or more times for the same issue, with no permanent resolution. I believe this constitutes a serious safety defect. I respectfully request that the NHTSA investigate this matter as a potential recall issue.
Source: NHTSA complaint ODI #11662824 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
5
Most reports here involve software faults.
Read full complaint
The contact owns a 2023 Mercedes-Benz E450. The contact stated that while driving at various speeds with the cruise control activated, a yellow "Active Lane Keeping Assistance is Inoperable" message was displayed, followed by a red "Emergency Braking to Begin" message displayed on the instrument panel. To prevent the failure, the contact immediately deactivated the cruise control. The dealer was notified about the failure on several occasions, and two separate cases were filed with the manufacturer. The dealer replaced the steering wheel, replaced several fuses, and performed several software updates to correct the failure under warranty; however, the failure persisted after each repair. The vehicle was not repaired. The failure mileage was approximately 15,500.
Source: NHTSA complaint ODI #11732925 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2023 has 17 complaints on file, more than the 2022 (11). Older model years have had longer to collect complaints.