Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
52
Most reports here involve fluid leaks. Of these, 2 mention a crash, 3 mention an injury.
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A gasoline smells fills the cabin and the outside surrounding area the vehicle continually to the point making anyone surrounding the vehicle and or sitting in the front and back seats physically sick. The gasoline smells omits continually from the backseat and or trunk area no matter the amount of fuel that is in the tank. It is a fire hazard and also health hazard as well.
Source: NHTSA complaint ODI #11675838 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
7
Most reports here involve software faults.
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The issue with the vehicle's electrical causing power to the starter to stay on even after the vehicle is in the park and turned off, the starter's Solenoid and other electrical parts burn, its a serious fire hazard and needs to be addressed immediately.
Source: NHTSA complaint ODI #11493623 · view all complaints for this vehicle at nhtsa.gov
Brakes
14
Most reports here involve corrosion. Of these, 2 mention a crash, 2 mention an injury.
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Dealer notes: Replace rear brake lines, found to be rusty recommend replacement with rear subframe replacement. This is a very well known issue and is not covered under recall from manufacturer. It will cost $3200 for brake line repair alone, not including the subframe. This is an extreme safety hazard and a common problem that has been acknowledged by the manufacturer.
Source: NHTSA complaint ODI #11707695 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
37
Most reports here involve fluid leaks. Of these, 1 mention a crash.
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This vehicle, with 115,000 miles has been discovered to have had the brackets in the subframe for BOTH rear lateral arms rust through and are broken causing a $5,000 repair estimate. The mechanic who found this (42 years as a mechanic) said he has never seen anything like it. This is a car where I had to replace the transmission at 49,000 miles and the control unit at 62,000 miles (over $13,000 in repairs). I saw through AI search that this problem has been reported many times but has not prompted an investigation. This issue should NEVER happen and is a MAJOR SAFETY threat.
Source: NHTSA complaint ODI #11652830 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
142
Most reports here involve airbags not deploying. Of these, 6 mention a crash, 5 mention an injury.
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Without an impact or collision, my car's passenger seat headrest shot out. I've been checking and others have done this as well. This morning, the driver's side headrest shot out without impact or collision. There is something wrong with the mechanism or airbags for the headrests. This can be extremely dangerous when in motion....
Source: NHTSA complaint ODI #11753259 · view all complaints for this vehicle at nhtsa.gov
Structure & body
33
Most reports here involve corrosion. Of these, 1 mention a crash.
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Subject: Safety Concern – Mercedes-Benz E350 4MATIC (2011) Subframe and Brake Line Rust Dear [Mercedes-Benz Customer Care / NHTSA], I am writing to report a serious safety concern regarding my 2011 Mercedes-Benz E350 4MATIC. Recently, I brought my vehicle in for recall service, and during the inspection, it was discovered that: The rear subframe is broken due to rust. The brake lines are extremely rusted, and I was advised that I could lose braking control if they are not replaced immediately. The estimated repair cost exceeds $4,000. I have been a long-time owner of Mercedes-Benz vehicles and part of the Mercedes-Benz family. However, I am now deeply concerned about the safety of myself, my family, and others on the road due to this severe corrosion issue, which I believe may be a widespread defect. I respectfully request that Mercedes-Benz investigate this issue and provide assistance, as the failure of these critical components poses a serious safety hazard. Thank you for your attention to this urgent matter. Sincerely, [XXX] [Phone: [XXX] ] [Email: [XXX] ] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Source: NHTSA complaint ODI #11689944 · view all complaints for this vehicle at nhtsa.gov
Other systems
11
Most reports here involve premature wear. Of these, 2 mention a crash, 1 mention an injury.
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Wood trim throughout the car is cracking and falling off the car on the dash board as well as the doors and the rear side panels. The trim pieces that remain on the car are very sharp and jagged and are a significant risk for cuts in day to day use. In the event of an accident a passenger could be seriously injured from this jagged wood . My car is a 2011 E550 convertible, the W207 platform, the very same car in 4 door form the W212 platform, from model year 2010-2016 is fully covered for wood replacement as NHTSA has deemed it a safety issue. I have been told by Mercedes Benz corporate there is no coverage for my car, they suggested I report this safety issue to NHTSA in the hopes of having this safety issue addressed as quickly as possible. I respectfully request help in getting the issue with the wood in my car covered under the same safety consideration. Thank you.
Source: NHTSA complaint ODI #11586212 · view all complaints for this vehicle at nhtsa.gov