Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Brakes recall
Driving with worn brake pads can reduce braking ability, increasing the risk of a crash.
- Remedy
- Dealers will install an inspection gauge and provide supplemental owner's manual information, free of charge. Owner notification letters were mailed on February 29, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Suspension recall
Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owner notification letters were mailed July 29, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022070009.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
Air bags and seat belts that do not function properly can increase the risk of injury in a crash.
- Remedy
- Dealers will update the air bag control unit software, free of charge. Owner notification letters were mailed on September 17, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Electrical system recall
Excessive voltage through the accessory power outlet to a connected device can increase the risk of a fire.
- Remedy
- Dealers will inspect and replace the voltage converter, as necessary, free of charge. Owner notification letters were mailed on September 3, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021080005.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Either a blank instrument cluster display or an engine stall can increase the risk of a crash.
- Remedy
- Dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. Owner notification letters were mailed July 20, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070009.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
An air bag that does not deploy properly during a crash can increase the risk of injury.
- Remedy
- Dealers will replace the front passenger air bag module, free of charge. Owner notification letters were mailed July 16, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021060011.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
Air bags that do not deploy as intended can increase the risk of injury.
- Remedy
- Dealers will replace the side curtain air bags, free of charge. Owner notification letters were mailed on September 24, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Detached spoilers can create a road hazard, increasing the risk of a crash or injury.
- Remedy
- MBUSA will notify owners, and dealers will inspect and, if necessary, replace the side spoilers, free of charge. Owner letters were mailed July 2, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021050009.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Detached wheel arch covers can create a road hazard, increasing the risk of a crash or injury.
- Remedy
- MBUSA will notify owners, and dealers will check the installation of the front wheel arch covers and correct them as necessary, free of charge. Owner letters were mailed May 21, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021040015.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Airbags recall
In the event of a crash that deploys the window air bag, the catch strap could disconnect and increase the risk of injury.
- Remedy
- MBUSA will notify owners, and dealers will check the mounting of the window air bag and correct it as necessary, free of charge. The recall began October 30, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100010.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Safety recall
If the second row seat is not locked into place, there could be an increased risk of injury to the seat occupants in a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect the installation of the second row seat and correct it, if necessary, free of charge. The recall began October 23, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090020.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
If the spoiler detaches while driving, it can become a road hazard, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will inspect the rear spoiler and replace it, if necessary, free of charge. The recall began October 23, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020090006.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Structure recall
Either a blank instrument cluster display or an engine stall can increase the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will seal the vehicle body in the wheel well area and inspect the front foot wells for water intrusion, repairing as necessary, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070009.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
6
Most reports here involve fluid leaks.
Read full complaint
Engine failure. Engine has no compression which is causing injection fueler to fail. The head engine has gone bad at 50,000 miles. Head engine must be replaced and is on back order per Mercerdes Benz. After research on the issue I’ve noticed the Year/Make/Model this is issue is common at the 40k-50k mile mark. This is a manufactured issue that Mercerdes needs to fix if so common within the car and also unsafe. Not okay for a new car to have engine failure this early
Source: NHTSA complaint ODI #11575249 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
7
Most reports here involve electrical shorts.
Read full complaint
My GLB250 does not fall under recall 2020070009 however after taking it through the car wash the entire display instrument went out and car will not turn on and off. They are telling me the car had water damage and it is on me to fix?
Source: NHTSA complaint ODI #11545725 · view all complaints for this vehicle at nhtsa.gov
Brakes
1
Most reports here involve premature wear.
Read full complaint
Since the beginning of the vehicle purchase, we heard fine metal rattling sound on the front driver side tire. Had it checked with the dealer and they recommended no repair. Now driven about 35K miles and started very loud metal scratching sound when wheels turned to right. Inspection showed bent brake cover that was wearing tire uneven. Dealer claims that we went over a large bump that bent the brake cover but no such thing happened and this location is where we have been hearing this fine rattling since buying new. Raising a possibility that the manufacturing and securing process of parts around this area was not done fully and eventually cause inappropriate contact induced brake covering damage and tire wear.
Source: NHTSA complaint ODI #11564012 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
3
Most reports here involve loss of steering. Of these, 1 mention a crash.
Read full complaint
The integral carrier that supports the front axle caused it to fail. Front axle carrier failed and resulted in a loss of steering control, and hit the curb. Luckily, there was no crash, although the Manufactured had warned about the risk of a crash. Here is a recall description: NHTSA ID: 21V990000 Issued: Dec 12, 21 Number of Vehicles: 00038312 STEERING Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2021 AMG GLB35, 2019-2020 A220, and 2020 GLB250 vehicles. The integral carrier that supports the front axle may corrode, causing it to fail. Front axle carrier failure may result in a loss of steering control, increasing the risk of a crash. Dealers will inspect and replace the integral carrier, as necessary, free of charge. Owners were notified of the safety risk on January 28, 2022. A second letter will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.
Source: NHTSA complaint ODI #11461636 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
4
Most reports here involve software faults. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
Driver hit at or around 35 MPH while making a left turn. Side airbags failed to deploy and did not protect driver from head/neck/shoulder injury. Upon impact, the seat belt did not restrain driver's body from thrashing against driver's car door.
Source: NHTSA complaint ODI #11486681 · view all complaints for this vehicle at nhtsa.gov
Structure & body
13
Most reports here involve other issues.
Read full complaint
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the trunk of the vehicle, the rear spoiler detached from the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the rear spoiler needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V480000 (Structure) however, the VIN was not included. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 35,000.
Source: NHTSA complaint ODI #11529163 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve software faults.
Read full complaint
My car has a recall from May 2021, I purchased my car Oct 2022. When asked about the recall the finance manger at Mercedes Benz of South San Francisco, Rapheal Chin stated it was no open recalls on the car. When I pointed out the repair order didn’t match the car fax, it was explained by the salesman that it was completed. But NHTSA says that it was not fixed. When trying to get it fixed my car sat at the dealership for 8 days with no understanding of how to fix my car. This is clear neglect on the manufacturer and is causing me grief! My car says no updates needed, my Mercedes Benz Me App, says no updates needed but yet this recall is still open over a year later. I’ve called customer care 12 times in one day with no help. It seems as though no one throughout the Mercedes Benz company can assist me.
Source: NHTSA complaint ODI #11506576 · view all complaints for this vehicle at nhtsa.gov