I am reporting a recurring transmission/drivability issue with my 2024 Mercedes-Benz S580. The vehicle has been experiencing a harsh, abnormal shift between approximately 3rd and 4th gear at around 25–35 mph during normal acceleration. The shift feels like a sudden jerk or hesitation and does not feel consistent with normal operation. The vehicle has been taken to an authorized Mercedes-Benz dealership multiple times for this issue. On a recent visit (February 9, 2026), a drive technician rode along and personally experienced the harsh shifting during a test drive. The dealership later confirmed in writing that the harsh shift was duplicated and documented on the repair order. Despite prior service visits, the problem continues to occur intermittently. It has happened again after the most recent service. In addition to the shifting concern, the vehicle has previously experienced power-related issues and steering/driver-assist warnings. There are not always warning lights before the harsh shift occurs. The vehicle remains available for inspection. Because the shifting happens during normal acceleration at city speeds, it feels unpredictable and concerning from a safety standpoint.

Source: NHTSA complaint ODI #11719416 · view all complaints for this vehicle at nhtsa.gov

The control unit in my 2024 Mercedes 2580e triggers an increased number of system resets as part of fallback behavior. The increased number of resets resulted in the digital instrument cluster's display temporarily cutting out, and I had an entirely blank cluster. It came back on only after I stopped the vehicle, locked it, and waited approximately one hour to restart the car. A recall was just issued for 144,000 AMG GT, C-class, E-class, SL-class, CLE-class, and GLC-class vehicles but NOT for the S Class. I have experienced twice that type of digital instrument cluster failure but my class of vehicle was not included. It should however given that it is the same type of instrument cluster as on the recalled vehicles.

Source: NHTSA complaint ODI #11737040 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2024 Mercedes-Benz S 580-E. The contact stated that while driving 80 MPH, there was an explosive sound coming from the vehicle. There was no warning light illuminated. The contact drove to the nearest dealer where it was discovered that the sunroof had exploded without impact. The dealer provided an estimate for the repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000.

Source: NHTSA complaint ODI #11663143 · view all complaints for this vehicle at nhtsa.gov