When I bought the car, John, a sales representative, promised me that he would have the car inspected by a mechanic before finalizing the paperwork, addressing issues with the tire pressure monitor, tail light sensor, and license plate light. However, the mechanic couldn't fix these issues, and Mike, the owner, directed me to his “personal mechanic” in San Bruno. After multiple reschedules from Mike, the car began to display an engine malfunction error. I informed Mike, and he advised me to mention the issue to the mechanic when I brought the car in. When I finally took the car to his mechanic, I was told that there were no errors, but the error lights needed to be reset at a different shop, as the mechanic didn’t have the required equipment. Despite this, the engine malfunction light remained on, and the car started to shake noticeably while driving. A few weeks later, while driving, the car began emitting white smoke from the hood. I texted Mike, asking why the issues weren’t fixed, and I had to tow the car to my house. He did not respond, so I called him days later. He told me to call back after New Year's to have the car fixed, even offering to tow it to his mechanic. After New Year's, I followed up, but Mike forgot about the original arrangement and told me to call back in a week. I reminded him of our previous conversation, and he said he would check with his mechanic and call me back. He never did and ignored my follow-up text. On 01/21/2025, I had a mobile mechanic inspect the car, as it had not been operable since December 2024. The mechanic confirmed that the car had never been tuned, the spark plugs weren’t replaced, and it was not roadworthy at the time of sale. On 01/22/2025, I shared my experience in reviews on Yelp and Google. Later that night, Mike called me, but I returned his call on 01/23/2025. He said that if I removed my reviews, dropped my complaints with the DMV, BAR, and Attorney General, he would fix the car at his expense.

Source: NHTSA complaint ODI #11638064 · view all complaints for this vehicle at nhtsa.gov

MINI/BMW ISSUED RECALL INFORMATION MAY OF 2023 FOR THE FRM ELECTRONIC CONTROL UNIT, AS OF 12/30/2024 THEY ARE STILL UNABLE TO REPAIR THE VEHICLE, TOYOTA WEBSITE SAYS THEY ARE STILL WORKING ON A RESOLUTION. DEALERS OFFER NO SOLUTION TO PROBLEM. IT HAS BEEN A YEAR SINCE RECALL WAS ISSUED. NHTSA Recall Number - 23V337

Source: NHTSA complaint ODI #11633027 · view all complaints for this vehicle at nhtsa.gov

I WAS TRYING TO MAKE A RIGHT TURN GOING ON A 35MPH STREET AND MY CAR DID NOT TURN RIGHT WHEN I TRIED TO GO INTO A STREET AND IT WENT STRAIGHT INTO A TREE AND MY CAR WAS ALMOST OR MAY BE TOTALED BECAUSE OF THIS. I BELIEVE THE STEERING WHEEL WAS FAULTY. I COULD HAVE HIT A CONCRETE WALL BUT THE TREE I RAN INTO SAVED MY LIFE. I AM NOT SURE IF THERE HAS BEEN OTHER REPORTS FOR THIS LATELY BUT I WANT TO BE SAFE AND IF THE STEERING WHEEL DID NOT FUNCTION RIGHT THEN I BELIEVE THERE SHOULD BE A RECALL FOR THIS.

Source: NHTSA complaint ODI #11104507 · view all complaints for this vehicle at nhtsa.gov

THE PASSENGERS SEAT OCCUPANCY DETECTOR IS NOT FUNCTIONING AND IT WON'T ALLOW ANY AIRBAG TO ACTIVATE. THE PASSENGER AIRBAG LIGHT IS CONSTANTLY ON AND IT IS A SAFETY HAZARD. THIS IS A COMMON PROBLEM WITH THESE CARS, AND NO RECALL HAS BEEN ISSUED.

Source: NHTSA complaint ODI #11395359 · view all complaints for this vehicle at nhtsa.gov