Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
No recalls on record for this model
No safety recalls were found in this dataset. It is still worth entering the exact VIN on NHTSA before purchase, since recalls can be added at any time.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
5
Most reports here involve software faults. Of these, 1 mention a crash.
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The contact owns a 2023 Polestar Polestar 2. The contact received notification for NHTSA Campaign Number: 25V615000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the recall remedy could not be completed because previous software updates were not completed. The contact stated that the dealer would only complete the recall if the previous software updates were completed, and the updates were not covered under the recall. The contact stated that the dealer failed to complete the software updates previously. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.
Source: NHTSA complaint ODI #11749104 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
104
Most reports here involve software faults.
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Over the last 1.5 months, the liftgate system on the vehicle has failed to fully close and latch. The vehicle shows the liftgate as unsecured and the liftgate has play despite being partially latched. Investigation of the vehicle shows that the tailgate damper drive unit wiring harness is designed in a way that the wires pinch and short to ground. This design flaw causes the vehicle to lose communication with the position sensors in the tailgate damper drive unit and prevents the tailgate from closing fully.
Source: NHTSA complaint ODI #11736507 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
1
Most reports here involve software faults.
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ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't talk to each other: LKA says, "You're over the line," but Pilot Assist says, "No, everything is okay." Most egregiously, when Pilot Assist knows it doesn't have everything under control, there's no audible alert. The Pilot Assist light just turns off silently, which is extremely dangerous.
Source: NHTSA complaint ODI #11671430 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
2
Most reports here involve software faults. Of these, 2 mention an injury.
Source: NHTSA complaint ODI #11572533 · view all complaints for this vehicle at nhtsa.gov
Structure & body
1
Most reports here involve other issues.
Source: NHTSA complaint ODI #11608018 · view all complaints for this vehicle at nhtsa.gov
Other systems
1
Most reports here involve other issues.
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Vehicle chassis vibrates noticeably at speeds around 30 mph and 65 mph, which is translated to the steering wheel. The vibration is of a high frequency, almost akin to a sander, and is most prominent under acceleration or deceleration. It's been present since I took delivery of the car in December of 2022 and can be felt on every drive. Polestar can reproduce the problem in other Polestar 2s and claims this vibration is within spec, but it feels like a defective drive shaft, which is quite worrying. There are many reports of this issue across the internet. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) https://www.polestar-forum.com/threads/vibration-under-acceleration.2217/#post-228870
Source: NHTSA complaint ODI #11555788 · view all complaints for this vehicle at nhtsa.gov