Ask the seller for proof the repair was completed, or run the free VIN check. Recall repairs are done at no cost by a dealer.
Recalls
Safety issues the manufacturer must repair for free. A recall means confirm the fix was done, not walk away.
Transmission recall
An inoperative inhibitor switch may prevent the reverse lights from illuminating and the rearview camera image from displaying, increasing the risk of a crash.
- Remedy
- Dealers will replace the inhibitor switch, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WRQ-23.
- Status
- Remedy available. Confirm by VIN that this repair was completed.
- What to do
- Enter the VIN on NHTSA's recall lookup to confirm this car was repaired.
Owner complaints by system
Unverified reports owners filed with NHTSA, grouped by the part of the car. Useful for spotting patterns. Open a group to read recent examples.
Engine & powertrain
33
Most reports here involve transmission slipping. Of these, 4 mention a crash, 1 mention an injury.
Read full complaint
Was driving on highway when all of the lights on my dash illuminated. Eventually I got a warning for oil at temp alarm. Was giving code P2757 and P0700. Looks like this a common issue in Subarus but doesn’t look like it covers anything after 2020.
Source: NHTSA complaint ODI #11754078 · view all complaints for this vehicle at nhtsa.gov
Electrical & infotainment
17
Most reports here involve sudden stalling.
Source: NHTSA complaint ODI #11762313 · view all complaints for this vehicle at nhtsa.gov
Brakes
9
Most reports here involve software faults. Of these, 2 mention a crash, 1 mention an injury.
Read full complaint
We brought the vehicle in for routine maintenance. They reported that all brake hoses were bulging and at risk of failing at any time. They said that there was a related recall for a similar issue on other CrossTrek's but that ours was not included in the VIN list, so was not a part of the recall. This appears to be a serious component failure which could result in a fatal accident. The fact that this happened with all brake hoses indicates a defective component. We were lucky that we found it and were able to have it addressed before the brakes failed.
Source: NHTSA complaint ODI #11758570 · view all complaints for this vehicle at nhtsa.gov
Steering, suspension & tires
6
Most reports here involve loss of steering.
Read full complaint
The contact owns a 2021 Subaru Crosstrek. The contact stated that while driving at undisclosed speeds and turning to the right or the left, the steering wheel and the vehicle were shaking and vibrating abnormally. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the control arms and struts needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.
Source: NHTSA complaint ODI #11750237 · view all complaints for this vehicle at nhtsa.gov
Airbags & seat belts
3
Most reports here involve airbags not deploying. Of these, 1 mention a crash, 2 mention an injury.
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We were rear ended on the interstate. Cars in front of us stopped and we also came to a complete stop and a few moments later we were hit. During the collision, none of the airbags were deployed. Both our front seats fully reclined backwards. None of our seatbelts locked. Only the two seats that no one was in locked. Also, my headrest completely broke off. Our car was later determined by the insurance to be totaled.
Source: NHTSA complaint ODI #11673646 · view all complaints for this vehicle at nhtsa.gov
Structure & body
42
Most reports here involve premature wear.
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While driving 65mph on the freeway the front passenger window imploded into the car. This threatened the safety of both the driver and passenger as the glass flew at such high velocity it ended up in both occupants clothes, hair, and skin, the glass also was found as far as the trunk. This endangered the safety of others driving on the highway as the driver was shocked and caught off guard at the sudden implosion. The problem has been found in similar model subaru's including examples of moonroof and rear windshield implosions. The vehicle has been inspected by the local dealer yet they are claiming to have found no abnormalities in the window systems, but are unable to ensure that the glass was tempered properly. There were no symptoms of the problem prior to failure.
Source: NHTSA complaint ODI #11721026 · view all complaints for this vehicle at nhtsa.gov
Other systems
5
Most reports here involve premature wear. Of these, 1 mention a crash, 2 mention an injury.
Read full complaint
Driver seat began rocking. The dealer indicated it’s a problem they saw with other cars as well. The attachment to the rail you move your seat forward and backwards with, brakes. The dealer wants to sell you new brackets to make your car safe again.
Source: NHTSA complaint ODI #11643875 · view all complaints for this vehicle at nhtsa.gov
How does it compare with other years? The 2021 has 115 complaints on file, more than the 2020 (69) and more than the 2022 (31). Of the 13 model years of the Subaru Crosstrek we cover, the 2019 has the most (284). Older model years have had longer to collect complaints.