From when we purchased this car new until the day we traded it. There were many times on the freeway at 60-65 MPH that you would need to move over a couple of lanes and went to wide open throttle and the car would simply do nothing for 1 to 2 seconds. I recently learned that in 22' Subaru had a software update to rectify this issue. Meaning there are plenty of Subaru owners who are driving around in cars that put their safety at risk. When you step on the gas you need and expect the car to accelerate .

Source: NHTSA complaint ODI #11754978 · view all complaints for this vehicle at nhtsa.gov

The contact owns a 2020 Subaru Outback. The contact stated that on various occasions upon bringing the vehicle to a stop or upon acceleration the vehicle had experienced a total loss of automotive power, and all of the warning lights would remain illuminated. The vehicle was taken to a local dealer where it diagnosed and the contact was advised that the battery, and thermal valve were faulty and needed to be replaced. The battery had been replaced five times however the contact noted that the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 19,000.

Source: NHTSA complaint ODI #11757956 · view all complaints for this vehicle at nhtsa.gov

I was driving to a medical appointment in Ann Arbor Mi, and was in the area where [XXX] has a few big turns in the road .... like at ... [XXX] .All of he sudden the car started to accelerate a little on the turn so I attempted to brake the vehicle and I could not feel the brake pedal. I slowly moved into the right lane and frantically trying to slow the car down. I still could not feel the brake pedal and I believe when I hit the speed control off is when it slowed down and I was able to finally brake the car. It all happened in a matter of 10-20 seconds I would guess and it was absolutely terrifying. I have on occasion used the speed control to slow down the vehicle and wonder if that might have some connection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11686503 · view all complaints for this vehicle at nhtsa.gov

This was December2023Clicking noise when turning. "Rear swaybar bushing replaced (have gap in them when loaded)" also replaced 2 front Axle/CV Boots. Said they were worn. Additionally today, 5/3/2024 got in my car and there is a crack in my windshield that occurred overnight. Crack comes from bottom corning on drivers side up about 12 inches.

Source: NHTSA complaint ODI #11586755 · view all complaints for this vehicle at nhtsa.gov

I am reporting a safety-related defect involving the Supplemental Restraint System (SRS) on my 2020 Subaru Outback with approximately 20,480 miles. Multiple SRS and occupant detection system warning lights illuminated. Dealer diagnostics showed multiple SRS-related faults including airbag ECU malfunction, occupant detection sensor communication failures (lost communication/mismatch), and SRS power/voltage-related faults. These systems directly control airbag deployment and passenger safety. The vehicle has not been involved in any accidents and has not been misused. The dealer advised the vehicle is not safe until repaired. Subaru of America declined assistance and closed my case, stating it is outside goodwill parameters, and is requiring me to pay approximately $1,200 to repair the airbag-related system. In November of the prior year, the vehicle had a battery failure and was serviced by a Subaru-certified dealer. During that repair, wiring work was also performed. Given the current SRS faults and the prior wiring/battery service, I am concerned this may be a systemic or related defect rather than normal wear. I am requesting NHTSA review this issue as a potential safety defect involving the SRS/occupant detection system.

Source: NHTSA complaint ODI #11713606 · view all complaints for this vehicle at nhtsa.gov

[XXX] and I were driving to Sean’s for dinner on Friday night [XXX] when the sunroof glass exploded at approximately [XXX]. [XXX] was driving on the [XXX] . We heard a loud bang and thought we were in an accident. We noticed sounds from the sunroof so I slide the cover open slightly and saw a massive hole so immediately closed it again. We pulled off and used the emergency ramp to examine the damage and take pictures. We think the glass exploded for no reason as we did not see any debris in front of us and were not under an underpass. We did not find any debris or scratches on the car indicating an external object as the culprit. I dropped my car off with Subaru Carlsbad on June 17, 2025 and am waiting for an update. My service advisor was shocked by the occurrence as she had not seen something like this. I pointed out that the glass exploded outwards and asked her to check the cabin pressure vents as we found discussion pointing to those as a potential issue when researching online. We also heard complaints that Subaru has specifically excluded this piece of glass from the warranty so I let my advisor know that I hope / expect this to be covered under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Source: NHTSA complaint ODI #11667731 · view all complaints for this vehicle at nhtsa.gov

The driver’s power-seat lift motor failed intermittently, leaving the seat stuck in its lowest position. The component remains installed in the vehicle and is available for inspection. The seat could not be raised high enough for my wife to obtain adequate forward visibility, making the vehicle unsafe for her to drive. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Quantrell Subaru confirmed the lift motor failure. The technician tapped the motor, it worked briefly, and then failed again. It was inspected by an authorized Subaru dealer. It has not been inspected by Subaru of America, police, or insurance representatives. There were no warning lamps or messages. The first symptom was that the seat would no longer raise and became stuck at its lowest position. The issue was documented by the dealer on July 21, 2026.

Source: NHTSA complaint ODI #11752019 · view all complaints for this vehicle at nhtsa.gov